Network Operations Center (NOC) Analyst

Company Description Ampleopp Solutions supports Managed Service Providers (MSPs) and enterprises in delivering uninterrupted IT services, meeting strict SLAs, and protecting complex environments against evolving threats. The company provides unified, scalable, and reliable 24×7 managed operational support, acting as an extension of clients’ internal teams. Core services include dedicated, fully managed resources for Network Operations Center (NOC), Security Operations Center (SOC), and Tier-1 Helpdesk operations. Ampleopp’s delivery model emphasizes integration, accountability, and operational excellence. By embedding into existing tools, SOPs, and escalation workflows, the company helps organizations scale efficiently without compromising service quality or increasing internal headcount.

Role Description The Network Operations Center (NOC) Analyst role is a full-time, on-site position based in India. In this role, the analyst monitors network infrastructure, systems, and services to ensure continuous uptime and adherence to client SLAs. Daily responsibilities include identifying and diagnosing network incidents, performing initial troubleshooting, escalating issues according to defined procedures, and documenting actions in ticketing systems. The analyst collaborates with internal teams and client stakeholders, follows Standard Operating Procedures, and contributes to maintaining secure, stable, and high-performing environments. The role also involves generating periodic status reports, supporting change implementations, and participating in shift-based 24×7 operations as needed.

Position Title: Network Operations Center (NOC) Analyst

Experience Required: 3+ Years

Working Mode: Remote

Preferred Location: Hyderabad / Bangalore / Chennai

• Shift Timing: Rotational Shifts (US Timings)
• Familiarity with monitoring platforms, ticketing systems, and ITIL-based service management processes.
• Ability to work in 24×7 shift environments, manage priorities under pressure, and follow documented SOPs and escalation workflows.
• Good written and verbal communication skills in English; ability to collaborate with distributed teams and clients.
• Relevant technical certification or diploma/degree in Computer Science, Information Technology, or a related field is preferred.

Mandatory Requirements

·       Strong communication skills with customers and technical teams.

·       Minimum 3+ years of experience in Enterprise NOC / Network Operations.

·       Experience working in 24×7 rotational shift environments.

·       Good understanding of Enterprise Network Monitoring and ITIL-based Incident Management.

·       MSP environment experience.&ITIL Foundation certification.

·       Exposure to AWS/Azure networking is an added advantage.

·       Valid CCNA Certification.( Preferred )

Technical Skills Required

Networking: TCP/IP, DNS, DHCP, Subnetting, IPv4 Addressing, LAN/WAN, VPN

Routing & Switching: Basic troubleshooting of OSPF, BGP; good understanding of VLAN, STP and Trunking

Monitoring Protocols: SNMP, Syslog, NetFlow, Telemetry

Monitoring Tools: SolarWinds, LogicMonitor, Auvik, PRTG, Zabbix, Nagios, ManageEngine

Ticketing Tools: ServiceNow, ConnectWise, Jira, Zendesk

Basic Knowledge: Windows Server, Linux, Network Devices, Firewall Concepts

 Key Responsibilities

Network Monitoring

·       Monitor enterprise network infrastructure using monitoring platforms.

·       Integrate and onboard new network devices/nodes into monitoring tools.

·       Configure and maintain monitoring templates, thresholds, and alert profiles.

·       Ensure continuous availability of monitored infrastructure.

Incident Management

·       Monitor alerts and incidents generated from monitoring platforms.

·       Perform ticket triaging, categorization and prioritization.

·       Perform Level-1 and basic Level-2 network troubleshooting.

·       Escalate incidents appropriately and ensure SLA compliance.

Network Troubleshooting

·       Basic troubleshooting of OSPF, BGP, Routing & Switching.

·       Troubleshoot DNS, DHCP, TCP/IP, LAN/WAN, VPN and network reachability.

·       Perform subnet calculations and IP addressing validation.

Monitoring Protocols

·       Hands-on knowledge of SNMP, Syslog, NetFlow and Telemetry.

·       Understand device discovery, performance monitoring, fault monitoring and alert generation.

Coordination & Documentation

·       Coordinate with Field Engineers, ISP providers, Client Technical Teams and internal L2/L3 teams.

·       Track incidents until complete resolution.

·       Prepare RCA, SOP, Incident Reports, Shift Handover Documents, Knowledge Base Articles and Weekly/Monthly Operational Reports.

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

Notice Period

Immediate Joiners / Short Notice Candidates Preferred.