Reputation Management Specialist

Please do not apply if you do not have professional experience in reputation management or have never held a role focused on reputation management services. This position is intended for candidates with direct, hands-on experience.

Location: Remote (Canada preferred)

Job Type: Full-Time

Salary: Starting at $60,000 CAD base salary

Organic Checkout is a performance-driven digital marketing agency specializing in SEO, AI search optimization, and organic growth for eCommerce brands and law firms. As we continue to grow, we're expanding our Reputation Management team to help clients build, protect, and strengthen their online reputation.

We're looking for someone who understands that reputation management is more than just replying to reviews. It's about improving customer trust, increasing review volume, resolving negative experiences professionally, and helping businesses become the obvious choice in their market.

• Monitor client reviews across Google, Yelp, Facebook, Trustpilot, BBB, and industry-specific review platforms.
• Respond to customer reviews in each client's brand voice while following approved guidelines.
• Identify trends in customer feedback and proactively recommend improvements.
• Develop and execute review generation strategies to increase both review volume and average rating.
• Work with clients to resolve negative customer experiences before they escalate publicly.
• Monitor brand mentions across the web and report potential reputation risks.
• Coordinate with internal SEO, content, and account management teams.
• Track KPIs including review growth, response times, average ratings, and sentiment.

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• Prepare monthly reputation reports with actionable insights.
• Stay current with platform policies and best practices.

• Professional experience in a reputation management role is required.
• Experience managing client relationships and serving as the primary point of contact for client communication.
• Excellent written communication skills.
• Strong attention to detail.
• Professional, empathetic communication style.
• Ability to remain calm when handling negative customer feedback.
• Experience with Google Business Profile and major review platforms.
• Strong organizational and time management skills.
• Comfortable managing multiple clients simultaneously.
• Experience using AI tools (ChatGPT, Claude, Gemini, etc.) to improve efficiency while maintaining human quality control.
• Ability to identify AI-generated content that doesn't sound natural and improve it.

• Experience working in a digital marketing agency.
• Familiarity with local SEO and Google Business Profile optimization.

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• Experience with BrightLocal, GatherUp, Grade.us, Birdeye, Podium, or similar platforms.
• Basic understanding of analytics and reporting.

A successful Reputation Management Specialist will:

• Consistently respond to reviews within agreed service-level expectations.
• Help clients generate more authentic positive reviews.
• Improve client review ratings over time.
• Identify recurring customer issues before they become larger problems.
• Produce insightful monthly reports that clients find valuable.
• Maintain a high standard of quality while managing multiple client accounts.

• Starting base salary of $60,000 CAD, with opportunities for performance-based growth.
• Fully remote position.
• Work with a fast-growing agency focused on AI and the future of search.
• Collaborative, no-ego team environment.
• Opportunities for career growth as we continue to scale.
• Exposure to a wide variety of businesses across multiple industries.
• Paid vacation and group benefits.