Senior Engineer, Managed Services

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Deliver expert technical support and infrastructure management for diverse clients. Troubleshoot complex issues, ensure reliability and security of mission-critical IT systems. Collaborate with internal specialists, vendors, and clients.

Key Highlights

Provide advanced remote support for client environments

Serve as primary escalation point for Service Desk technicians

Manage, monitor, and troubleshoot network infrastructure and cloud technologies

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Key Responsibilities

Provide advanced remote support for client environments by managing service tickets, troubleshooting technical issues, and ensuring timely resolution within established service levels.

Serve as the primary escalation point for Service Desk technicians by providing technical guidance, mentoring team members, and supporting operational best practices.

Manage, monitor, and troubleshoot network infrastructure, virtualization platforms, data center environments, security appliances, voice systems, and cloud technologies.

Administer Windows Server environments, Microsoft 365 services, Active Directory, Exchange, virtualization platforms, and remote access solutions.

Collaborate with vendors, telecommunications providers, and internal technical teams to coordinate issue resolution and communicate progress to stakeholders.

Produce detailed service documentation, maintain accurate support records, and provide regular technical updates to both internal teams and clients.

Participate in an on-call rotation to provide after-hours support and ensure business continuity for managed environments.

Contribute to continuous service improvement initiatives while maintaining high standards of customer satisfaction and technical excellence.

Technical Skills Required

Windows Server Microsoft 365 Active Directory

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Benefits & Perks

Competitive compensation package

Fully remote position

Comprehensive medical insurance

Job Description

As a Senior Engineer, Managed Services, you will play a critical role in delivering expert technical support and infrastructure management for a diverse portfolio of clients. Working within a fast-paced managed services environment, you will troubleshoot complex issues, serve as an escalation point for technical teams, and help ensure the reliability and security of mission-critical IT systems. This role offers the opportunity to work with a broad range of enterprise technologies while collaborating with internal specialists, vendors, and clients. If you thrive on solving challenging technical problems, continuously learning new technologies, and delivering exceptional customer service, this position offers an exciting opportunity to make a meaningful impact.

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