This role will provide the successful candidate with an excellent grounding in all the key HR processes and activities in a large Corporate environment and can provide an ideal springboard to start a career in HR.
It will provide full HR administrative and coordination support and excellent customer service for Corporate Team Members in EMEA in the day-to-day operation of the HR Shared Services team, as well as providing support for the HR Consulting team. The role holder will ensure that that the HR SLAs are consistently met and that HR processes are reviewed and updated regularly to ensure they are fit for purpose and meeting business needs.
What will I be doing?
To provide efficient and effective HR support across the entire employment lifecycle (new starters - job changes/promotions - leavers) for the assigned functions of the business. This includes the management of a shared email address, answering telephone, email, messenger and face to face queries, managing expectations where necessary and following up to ensure that action is taken.
Complete the on-boarding process for new or transferring Team Members including producing accurate offer letters, contracts of employment and new starter paperwork. Ensure all offers made in line with correct procedures and where necessary, liaise with line managers raising any concerns.
Support in the reviewing, updating and maintaining of accurate data in TMX (Oracle Cloud) including the highlighting of any errors and ensuring they are corrected. In addition, be able to produce reports through TMX and presentations on a regular and ad-hoc basis.
Co-ordinate and manage the Global Onboarding process for new Team Members as they join the business via phone, email, and face to face from day one induction through to the end of probation, including the probationary period review process liaising with line managers and Team Members where necessary.
Liaise with line managers and Team Members as required on any HR activities, including senior stakeholders – enhancing the reputation of the HR Team through all interactions.
Ensure that the monthly Payroll cycle is completed accurately and on time by closely supporting the Payroll & Pensions Officer, assisting with payroll audit processes as required.
Assist with resolving Team Member queries on payroll and absence through having a good understanding of the calculations involved and how they are processed in TMX.
Manage new and ongoing maternity/paternity/adoption/shared parental leave cases including explaining entitlements to employees, liaising with Payroll, holding maternity meetings, and supporting line managers with related queries and risk assessments.
Co-ordinate the implementation, entitlement and management of staff benefits such as pension, annual leave, medical insurance and travel allowances.
Support the administration for employee wellbeing and recognition events, such as Team Member Appreciation Week, in conjunction with other members of the team.
Ensure continuous improvement and updating of all HRSS and HRCG processes and flowcharts.
Support the team in the generation, distribution, and collation of ‘periodic’ HR processes e.g. bonus payments, salary review, compensation cycle etc.
Support relocation and immigration cases as required.
Manage the complete administration of Criminal Record checks as applicable, for new Team Members to the business and those requiring regular checks.
Support the HR Consulting team in taking minutes at grievance, disciplinary, performance, absence, redundancy and investigatory meetings as required, as well as other administrative duties related to these activities.
Track absence and flag trigger points to HR Consulting team as appropriate; assist in management of absence cases.
Training of the HR Consulting Interns (university placement students) each year, enabling them to support with the day-to-day processes of the team and the shared mailbox.
Support work experience placements as required.
Support the senior HR team with any ad-hoc projects and work; potentially lead on projects as appropriate.
Collaborate effectively across the wider HR team to identify HR activities that can be undertaken which result in adding value to key stakeholder groups.
Maintain department files, correspondence and personnel files, taking necessary action where required, including administering and managing the archiving of all files for the department.
Collate and organise Subject Access Requests as and when required.
Perform other general administrative tasks such as booking meeting rooms, conducting and evaluating surveys, producing and updating templates and managing the HR holiday tracker.
Any and all other reasonable job duties as assigned.
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Commitment to accuracy and excellent attention to detail.
Ability to assimilate and execute policy and processes quickly and methodically.
Excellent skills in time management, organisation, coordination, customer focus and communication (written and verbal).
Ability to multi-task under pressure, prioritise effectively and meet tight deadlines.
Strong IT skills including a willingness to learn new systems with minimal supervision.
Good working knowledge of Microsoft Office 365, particularly Outlook, Excel, and PowerPoint.
Able to demonstrate a proactive, common-sense approach, actively searching out answers and solutions before being asked.
Able to interact effectively and tactfully with Team Members and customers.
Able to manage confidential information with complete discretion.
Experience participating in HR related projects and engagement/recognition activities.
Fluent in English, both written and verbal, with excellent grammar, punctuation and spelling.
A passion for HR as a career, keen to develop and grow within the role, and willing to undertake activities in other areas of the team to provide additional support.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience working in an administrative role within a centralised HR department of a multinational company.
HR related qualification (ideally at degree level or equivalent).
Experience working in HR shared services and managing an HR shared mailbox.
Experience working with HR systems such as Oracle Cloud.
Experience dealing with senior stakeholders.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
