We are filling interesting positions in the Marketing & Communication department throughout Germany - with attractive clients, from Junior Product Manager to Head of Marketing (m/f/d). Interested? Then apply to AVANTGARDE Experts now!
We are filling the following position for our client, an international company from the FMCG sector:
ChatBot Expert (m/f/d)
YOUR TASKS
Leading the deployment of website support and online self-diagnostic solutions in collaboration with multiple business stake holders (content team, market, web operation and hubs)
Building the project roadmap and ensuring timely deployment across markets
Enhancing natural language understanding and continuously improving user journey on the chatbot channel, including designing the UX and conversation flow
Actively using data analytics to maintain and improve the chatbot performances through flow, content, and functional improvements
Seizing the opportunities for optimizations, review the demand from the markets, and accordingly, co-create on potential enhancements in collaboration with other CSS team stake holders and markets
Ensuring that these requests have always gone through due process before being formally submitted
Ensuring requirements on capability enhancements are submitted to product owners according to the right business and consumer priorities
Defining the right system requirements that enables the design, deployment, and measurement of the digital support initiative amongst the business stake holders (global CSS, brand & programs, markets, hubs) up until reaching to the consumer
Monitoring the key performance indicators (channel usage, Channel NPS, CES) of the self-service touchpoints (Device Diagnostics, Website Support Section, Chatbots, etc.) on digital channels and accordingly, identify, plan, business case, and implement new opportunities to improve selfservice experiences through enhanced user journeys and accompanying digital content that are aligned to the overall digitalization strategy
Your Qualifications
Degree in Management, Marketing, Information Technology, Business or similar
Strong analytical and strategic thinking to fully understand impact of decisions and business issues
Several years of validated experience in digital consumer experience functions; Experienced on website Content Management System preferably Adobe Experience Manager and building complex flowchart & diagrams using relevant tools
Website content management and chatbot design experience are strong plus
Experience with the tools Twilio Flex and Goodle Dialog Flow Consumer
Ability to prioritize, plan and coordinate projects
Strong conceptual thinking and consumer driven
Advanced level of English spoken and written
Benefits
30 days vacation
100% Remote (germany)
Employee discounts and events
The chance to gain experience in a renowned corporation
INTERESTED?
Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.
