IT Manager

We are seeking a hands-on, technically strong IT Manager to own and operate internal IT systems end-to-end. This role is ideal for a systems engineering–minded IT professional who still enjoys working directly in infrastructure, identity, DNS/email systems, and endpoint administration while leading a small distributed team.

This is a working manager role, not a purely strategic IT leadership position. You will actively configure, troubleshoot, and maintain core systems that power the business while also driving structure, reliability, and operational maturity across IT.

You’ll own a modern SaaS and infrastructure environment spanning cloud platforms, identity systems, endpoint management, and two colocated data centers, working alongside offshore systems administrators and a U.S.-based Salesforce/Planhat Administrator.

What You’ll Own

Identity, DNS & Email Systems (Core Responsibility)

• Administer identity and access across all systems (IAM, privileged access, credential security).
• Own DNS and domain infrastructure.
• Manage email systems including MX records, SPF, DKIM, and DMARC.
• Ensure reliability and security of core identity and email services.

SaaS & Enterprise Systems

• Administer Google Workspace, Microsoft 365, Zoom, Gong, and Jira Service Management.
• Provide oversight of Salesforce and Planhat administration.
• Manage SaaS licensing, renewals, vendors, and inventory.

Infrastructure & Colocation

• Coordinate operations across two data centers (Dallas, TX and Charlotte, NC).
• Work with offshore systems administrators and remote-hands providers.
• Support VPN, remote access, and network troubleshooting for a distributed workforce.

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• Occasional on-site work for hardware installs or decommissions.

Endpoint & Device Management

• Own laptop procurement, imaging, and lifecycle management (Dell & Apple).
• Administer Apple Business Manager and device enrollment.
• Provide hands-on end-user support as needed.
• Manage mobile devices and carrier accounts.

IT Operations & Leadership

• Own onboarding/offboarding IT provisioning in partnership with HR.
• Manage day-to-day IT operations and vendor relationships.
• Lead offshore systems administration team through a team lead.
• Support and develop a U.S.-based Salesforce/Planhat Administrator.

What We’re Looking For

• 5+ years in Systems Administration, Infrastructure Engineering, or IT Management with strong hands-on responsibility.
• Strong systems engineering or senior infrastructure background preferred.
• Deep experience with DNS and domain management.
• Strong understanding of email systems (MX, SPF, DKIM, DMARC).
• Experience with Microsoft 365 and Google Workspace administration.
• Strong identity and access management (IAM) fundamentals.
• Endpoint management experience (imaging, deployment, lifecycle support).

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• Familiarity with EDR/XDR tools (Cynet or similar).
• Experience supporting colocation or data center environments via remote hands.
• Comfortable working across a broad SaaS ecosystem in a technical ownership role.
• Self-directed, structured, and comfortable owning critical systems end-to-end.

Nice to Have

• Salesforce administration experience.
• Planhat experience.
• Experience in high-growth or operationally scaling environments.

Location & Schedule

• Fully remote (U.S.-based only).
• Must be available during Eastern or Central Time Zone business hours.
• Occasional travel for data center hardware events (rare).

Why This Role

• True ownership of core IT systems: identity, DNS/email, endpoints, SaaS, and infrastructure.
• High-impact role with broad technical scope and visibility.
• Opportunity to lead both offshore and U.S.-based technical team members.
• Fully remote with significant autonomy and responsibility.