An exciting opportunity has arisen for an IT Field Engineer in South West England / South Wales to provide IT Supportto our sites in the South West England and South Wales area.
Reporting to the Head of IT Operations, your main focus will be to deliver ICT operations and service excellence.You'll establish good and effective working relationships with users and stakeholders at all levels, ensuring business and technology teams are supported and focused on delivery excellent customer service.
In return, we offer a competitive salary of up to GBP 31,000 dependent on experience, 25 days holiday, plus bank holidays, entry into our contributor pension scheme, life assurance, Perks at work and other discount schemes as well as an Employee Assistance Programme. We also offer a range of study and support programmes to enable you to improve your skills and develop.
The Main Responsibilities Of The Service Engineer Are
: Support and maintain hardware, including local networks, software and fault logs, interfacing with Server Engineers in respect of the WAN and Server infrastructure.
: Work with the IT Service Desk, acting as 1st, 2ndor 3rdline support, diagnose breakdowns /faults and take corrective and remedial action.
: Sustain ICT Services, owning issues to resolution and ensuring a clear hand:off to another issue owner.
: Advise, agree and implement the distribution, use and best practice of software across available hardware to optimise end user efficiency.
: Guide and coach end users to optimise desktop and software.
: Check end users' compliance with IT policies, with particular reference to the security policy.
: Ensure full asset management, incident logging and updates, service request capture and other ITIL related activities for allocated sites.
: Ensure compliance of all statutory requirements relating to ICT, including software licenses.
As the ideal candidate for the IT Service Engineer role, youll already have experience in delivering IT support to a range of suppliers at all levels.
You'll have advanced knowledge of Windows operating systems, Microsoft Office software and Google support. You will also:
: Be proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues on both Windows and Apple products.
: Have excellent communication and customer service skills.
The successful candidate will be required to provide original documentation for detailed screening and vettingprocesses. These documents may include your passport, driver's license, utility bill (dated in the last 3 months),HMRC letter, original bank statements, an original payslip, your birth certificate, or a valid share code.
Please note that this role requires SC clearance which means you must have lived in the UK consecutively for the last 5 years.The role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Relocation costs will not be granted. You must live within reasonable commuting distance of the site.
We are committed to creating a diverse and inclusive environment where all employees feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer.We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process, please do not hesitate to contact us. If this opportunity is of interest, then we want to hear from you. Pleaseclick the "Apply Now" buttonto submit your formal application.
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