Marketing & Retreat Manager - Visit Natural Detox Resort & Wild Tribe Superfood Cafe

Marketing & Retreat Manager

The Role

We are looking for a high-energy, versatile Marketing, Social Media & Retreat Manager to be the face and voice of Visit Natural Detox Resort and Wild Tribe Superfood Cafe. This is a hybrid "on-the-ground" role where you blend technical digital marketing with genuine hospitality. You aren't just behind a screen; you are leading hikes, hosting guests, and capturing the heartbeat of our inclusive community here on the tropical island of Koh Samui, Thailand! This is an all-out full time position, with work permit, visa, private health insurance and housing allowance. 

Key Responsibilities

1. Digital Strategy & Content Creation

• Creative Freedom: Manage and grow social media profiles for both brands (Visit Natural Detox Resort & Wild Tribe Superfood Cafe). You have the autonomy to create engaging content that aligns with our brand voice.
• Visual Storytelling: Capture high-quality photography and videography—from Muay Thai and ice baths to aesthetic food photography for the cafe.
• Copywriting: Write compelling, fluent English copy for social captions, blogs, newsletters, and OTA listings.
• Paid Media: Manage and optimize Meta and Google Ad campaigns within the allotted budget.
• Web Management: Handle back-end updates for our WordPress website and our PMS Bookinglayer engine.

2. Physical Marketing & Branding

• Graphic Design: Use Canva and/or other design platforms to design high-impact flyers, menus, physical signage, etc.
• Merchandising: Oversee the design and production of branded merchandise (apparel, bottles, stickers).

3. Fitness & Guest Hosting

• Active Leadership: Lead morning cardio, bike rides, and hikes. Our excursions are beautiful but demanding—some routes cover 12km of hilly, challenging terrain. You must be physically capable of not only completing these hikes but leading from the front and motivating guests throughout.
• Guest Relations: Act as a host for retreat guests. You are one of the go-to people for info, concerns, and community connection.
• Proactive Teamwork: This is an "all-hands-on-deck" environment. You are observant, taking charge of the guest experience and helping the team wherever needed.

4. Hotel management (following tasks will be in tandem with the director team)

• Operational Oversight: Managing front desk, housekeeping, and maintenance services.
• Financial Management: Developing budgets, controlling costs, forecasting income, and setting rates (e.g., RevPAR). Reaching revenue targets will earn substantial bonuses. 
• Human Resources: Recruiting, training, scheduling, and mentoring staff.

Requirements

• Degree in Social Media Marketing: We are looking for someone who has studied this online or in school. Not just fluent in posting pics for their personal Instagram account. 
• Degree in Hotel Management or related work experience: As the manager of a busy health retreat with +25 staff, it is a requirement to have work experience managing an international team.
• Fluent English: Essential for high-level copy-writing and guest communication. The ability to also speak Thai would be a huge advantage but it is not a necessity.
• Visual Pro: Proven skills in diverse photography and videography.
• Technical Skill: Experience with Meta/Google Ads, SEO, WordPress, and Canva.
• Physical Fitness: You MUST be above average fit. A genuine passion for an active lifestyle and the ability to not only participate, but lead demanding activities (like 12km hilly hikes) day in and day out.
• Hospitality Mindset: Approachable, personable, and observant.

The Perks

• Live in Paradise: Based in the beautiful Koh Samui, Thailand.
• Fuel Your Body: Enjoy two daily healthy meals, cold-pressed juices and protein smoothies at our world-renowned Wild Tribe Superfood Cafe.
• Get Paid to Move: Your "office" includes the gym, the beach, and the jungle.
• Do Good & Feel Good: we are changing people's lives here for the better, in a fun, easygoing and informal way. There's a lot of negativity in the world, this place is the antidote.
• Direct Impact: Report directly to the directors with the freedom to shape the brand’s future.
• Work Permit, Social Security & Housing (private staff room) is included.