IT Service Management & Cloud Consultant

Capitole is one of the best IT consulting companies and the place you want to be. Why?

🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company

👨 💻 Interesting projects. Cutting-edge technologies. Agile methologies

😁 Happiness and low turnover rate

🎓 €1200 per year training budget

⌚ Flexible working hours

🌏 More than 900 skilled professionals, from more than 27 nationalities

🎯 Tailored career path

📆 Monthly follow-ups. 360º continuous evaluation

🩺 Private health insurance

💰 Flexible retribution program

🏋️ ♂️ Wellhub: access to fitness, wellness, and mental health support

📄 Processing of the work permit for you to come to Spain with your family

📢 Technological communities

🥳 Lots of amazing events

Capitole Consulting keeps growing and we want to do it with you!

🚀 We’re hiring! IT Service Management, Cloud & Executive Advisory (Full Remote)

Are you passionate about IT Service Management, Cloud Services, and driving strategic decision-making through data and performance insights?

We are looking for an experienced professional to support IT service excellence, cloud service evaluation, and KPI-driven improvements within a global enterprise environment.

🔹 What you'll do

• Assess and analyze ITSM processes, service landscapes, and operational performance

• Evaluate compliance with ITIL practices and service management frameworks

• Drive continuous service improvement initiatives

• Analyze cloud services and infrastructure environments

• Identify optimization opportunities and improvement recommendations

• Prepare executive-level reports, presentations, and strategic analyses

• Support decision-making through KPI monitoring and performance reporting

• Collaborate with IT Operations, Architecture, and Business stakeholders

🔹 Must Have

✔ Strong knowledge of ITSM processes (Incident, Problem, Change, Service Level Management)

✔ Experience defining and monitoring KPIs and SLAs

✔ Strong analytical and reporting capabilities

✔ Understanding of cloud services and infrastructure environments

✔ Experience creating executive presentations and stakeholder reports

✔ Excellent communication and stakeholder management skills

✔ Structured, analytical, and solution-oriented mindset

✔ Ability to work autonomously and take ownership of initiatives

🔹 Nice to Have

⭐ ITIL Certification

⭐ Experience with ServiceNow or similar ITSM platforms

⭐ Knowledge of FinOps and cloud cost optimization

⭐ Experience working in international or large enterprise environments

📍 Location: Spain

🔵Conditions:

Language: English (C1) / Spanish (C1).

Location: FULLREMOTE.

Schedule: 40h/week. Flexible.

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Feel free to send us your profile, we are excited to meet you! 💙

The employee will adhere to information security policies:

-Will have access to confidential information related to Capitole and the project they are working on.

-Must comply with the security policies and internal policies of the company and the client.

-Must sign an NDA.