Provide second-line technical support to a UK-based business and its users. Diagnose and resolve hardware, software, and network issues. Work fully remotely.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Remote Recruitment is hiring an IT Support Engineer to provide second-line technical support to a UK-based business and its users. You'll work fully remotely, diagnosing and resolving hardware, software, and network issues with a focus on fast, professional service.
Key Responsibilities- Provide second-line IT support via ticketing system, phone, and remote desktop tools
- Diagnose and resolve hardware, software, and connectivity issues
- Manage user accounts and permissions in Active Directory and Microsoft 365
- Maintain and update IT documentation and asset registers
- Escalate complex issues to senior engineers when appropriate
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- 2+ years of IT support experience at 1st or 2nd line level
- Solid knowledge of Windows environments and Microsoft 365
- Familiarity with networking fundamentals (DNS, DHCP, VPN)
- Strong communication skills and a customer-first attitude
- Reliable fibre internet and a dedicated home workspace
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- Salary: R26,000 per month
- Full-time, permanent remote position
- Working hours: 09:00-17:00 UK time (11:00-19:00 SAST)
- Equipment provided | 20 days paid leave
We welcome applications from all backgrounds. If you're a problem-solver who takes pride in great IT support, apply today.
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