Join Venturi's Enterprise Technology team as an IT Support Engineer providing hands-on technical support for laptops, desktops, mobile devices, and peripherals across North America. Manage collaboration tools, Microsoft 365 environments, and onboarding/offboarding processes while supporting global infrastructure projects. Requires 4+ years of IT support experience with Windows/macOS, Azure AD, and strong communication skills.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
IT Support Engineer (North America) | Remote (East Coast Time Zone)
We're partnering with a growing international professional services organisation to hire an IT Support Engineer to join their Enterprise Technology team.
This is a fantastic opportunity for someone who enjoys a mix of hands-on user support, modern workplace technologies, and involvement in wider infrastructure and technology projects. You'll play a key role supporting employees across North America while collaborating with global technology teams on strategic initiative
The Role
- Deliver hands-on technical support for laptops, desktops, mobile devices, peripherals and office technology
- Support collaboration tools, video conferencing platforms and AV equipment
- Manage onboarding and offboarding processes, including device provisioning, account setup and access management
- Provide remote support to users across multiple regions and business units
- Support Microsoft 365 environments, including Teams and SharePoint
- Assist with infrastructure upgrades, security initiatives and technology rollouts
- Manage incidents and service requests through an ITSM platform while meeting service level targets
- Contribute to process improvements, documentation and knowledge-sharing initiatives
- Act as a trusted technology partner for both technical and non-technical stakeholders
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What We're Looking For
- 4+ years' experience in a hands-on IT Support, Desktop Support or End User Computing role
- Strong experience supporting Windows 10/11 and macOS environments
- Microsoft 365 administration experience
- Experience with Azure AD / Microsoft Entra, including user management, permissions and MFA
- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and Wi-Fi troubleshooting
- Experience supporting laptops, desktops, mobile devices, printers and AV equipment
- Strong communication skills and a customer-focused approach
Desirable Experience
- CompTIA A+
- ITIL Foundation certification
- ServiceNow administration experience
- Jira administration experience
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What's On Offer
- Fully remote position aligned to the East Coast time zone
- Competitive salary package
- Annual bonus
- 401(k) matching
- Comprehensive healthcare benefits
- 25 days PTO
- Exposure to global technology projects
- Clear opportunities for professional growth and development
- Quarterly travel to New York (fully expensed)
If you're an experienced IT Support Engineer looking to join a collaborative global organisation where you'll have the opportunity to influence technology operations and work on meaningful projects, we'd love to hear from you.
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