Technical Support Specialist

About 4admin

4admin is a UK B2B SaaS company serving the financial advice and wealth management sector. Our platform automates document processing, Letter of Authority workflows, and back-office administration for IFA firms - from boutique practices to national firms - and integrates with the industry’s leading financial CRMs.

We are a small, founder-led team, fully remote, and growing revenue quickly. This is our first dedicated support hire. You will work directly with the CTO and shape how the company supports its clients as it scales.

What you'll do

• Own client onboarding and account configuration - get new firms live: platform setup, user accounts, permissions, Microsoft 365 mailbox connections, and CRM integrations.
• Run the support inbox - triage, investigate, resolve, close. Same-business-day responses, nothing left hanging
• Chase down data and sync mysteries: when something doesn't land in a client's CRM the way it should, you find out why, fix it, or hand our CTO a clean write-up
• Handle account changes and commercial queries professionally, and flag what matters internally - fast
• Product client usage reports - running a prepared analytics script, exporting the figures and sanity-checking the numbers and commentary before they go out
• Turn recurring questions into documentation so they stop being questions and start being resources
• Step up to security questionnaires and vendor due diligence as you grow into the role - critical work that gets us through the doors of the industry's biggest firms

Who we're looking for

Someone who already works with AI as a matter of habit, not novelty. We're an AI-native company that uses AI wherever we can - investigation, drafting, and documentation. You'll get a paid Anthropic subscription and the internal tooling we've built on top of it. If using AI well is already part of how you work, you'll fit right in.

You don't have to be based in the UK, but the role requires availability for UK hours.

Requirements

• At least 1 year in technical support, application support, or a comparable client-facing role at a software company
• Working familiarity with Microsoft 365 administration concepts (shared mailboxes, sign-in and permissions issues, third-party app connections), or demonstrable aptitude to learn them quickly
• Consistent, hands-on use of AI tools in your day-to-day work
• A methodical approach to troubleshooting: able to reproduce an issue, isolate the cause, and document it precisely
• Excellent written English - clear, professional, and warm. Our clients are staff at FCA-regulated financial firms, and tone and accuracy matter
• Strong organisation and follow-through: comfortable managing a varied inbox, tracking open items, and proactively chasing where needed
• Self-sufficient and reliable in a fully remote, small-team environment
• Ability to run code, but not necessarily to write it (to begin with).
• Systems-thinking. Understanding how technical systems work without necessarily seeing or using the code
• A strong desire to learn quickly and wear multiple hats. We actively want you to learn and grow in this role, and it can be demanding

Desirable

• Microsoft Entra ID experience (app registrations, enterprise applications, admin consent)
• Exposure to UK financial services, financial advice firms, or financial planning CRMs
• Experience with Claude specifically, or building workflows around Anthropic's models
• Experience writing customer-facing help documentation
• Comfortable with light data work - running prepared scripts, exporting figures, and presenting them clearly

Contract and compensation

• Full-time
• Fully remote
• $1,500 - $2,000 USD per month, depending on experience
• Working hours are UK business hours (09:00-17:30 UK time), from anywhere
• Reports directly to the CTO; long-term engagement with scope to grow as the company scales
• Start date: as soon as possible

How to apply

The process is a short qualifying submission (via email) followed by two interview rounds. Once you apply for the job, we will scan candidates by CV and then send the qualifying round before booking the first interview.