A

Senior IT Operations Specialist

AgileEngine • India
Remote
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Join a fast-growing global SaaS organization as a Senior IT Operations Specialist. This role involves owning and improving critical IT operations and support processes, working with modern technologies, and driving automation and security best practices. The ideal candidate will have experience with device management, endpoint security, and Google Workspace administration.

Key Highlights
Manage the complete device lifecycle
Maintain asset inventory and security controls
Provide IT support to a globally distributed workforce
Develop and maintain IT documentation and self-service resources
Key Responsibilities
Manage the complete device lifecycle including provisioning, deployment, maintenance, replacement, and retirement
Maintain asset inventory, endpoint management systems, and security controls
Support employee onboarding and offboarding processes
Manage account provisioning, access requests, and identity governance activities
Provide IT support to a globally distributed workforce while meeting service-level expectations
Develop and maintain IT documentation, knowledge base articles, and self-service resources
Administer endpoint security platforms and support security monitoring activities
Assist with audits, compliance initiatives, and security reviews
Manage integrations between business applications and troubleshoot technical issues
Support phishing simulations, security awareness programs, and user training initiatives
Identify opportunities for automation and operational efficiency improvements
Participate in incident response, business continuity planning, and operational readiness exercises
Track IT performance metrics and provide recommendations for continuous improvement

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Technical Skills Required
Google Workspace Administration Rippling Jamf Microsoft Intune Endpoint Security SentinelOne CrowdStrike Jira Service Desk IT Service Management Python PowerShell Bash
Benefits & Perks
Fully remote opportunity
Immediate hiring
Fast-track interviews

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Nice to Have
5+ years of experience in high-growth SaaS companies or technology startups
Experience with GDPR, CCPA, SOX Compliance
Strong scripting and automation skills using Python, PowerShell, Bash
Experience mentoring junior IT professionals
Experience leading IT projects or managing IT teams
Vendor Management and IT Procurement experience
Experience with Enterprise Backup and Disaster Recovery Solutions

Job Description

🔥 Senior Help Desk Technician | Remote India🚀 Immediate Hiring | Fast-Track Interviews | Join a High-Growth Global SaaS OrganizationWe are hiring a Senior Help Desk Technician to support and scale IT operations across a rapidly growing global technology company. This is an excellent opportunity for an experienced IT professional who thrives in fast-paced environments and enjoys owning device management, IT operations, security initiatives, user support, and process automation.If you're passionate about modern IT operations, endpoint management, security, automation, and delivering exceptional employee experiences, we'd love to connect.📍 Location: Remote – India
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Job Overview
Posted Date Jun 14, 2026
Employment Type Full-time
Experience Level Entry level
Location India
Category Cyber Security
Company AgileEngine
Mentioned Skills
python gdpr incident response saas identity and access management bash powershell jira

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