Senior IT Operations Specialist

🔥 Senior Help Desk Technician | Remote India

🚀 Immediate Hiring | Fast-Track Interviews | Join a High-Growth Global SaaS Organization

We are hiring a Senior Help Desk Technician to support and scale IT operations across a rapidly growing global technology company. This is an excellent opportunity for an experienced IT professional who thrives in fast-paced environments and enjoys owning device management, IT operations, security initiatives, user support, and process automation.

If you're passionate about modern IT operations, endpoint management, security, automation, and delivering exceptional employee experiences, we'd love to connect.

📍 Location: Remote – India

⚡ Joining: Immediate / ASAP Preferred

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💥 Why You Should Apply:

• Join a fast-growing global SaaS organization

• Own and improve critical IT operations and support processes

• Work with modern technologies including Google Workspace, Rippling, Jira Service Desk, and Endpoint Security platforms

• Drive automation, operational excellence, and security best practices

• Partner with global teams across IT, Security, Operations, and Business Functions

• Influence IT strategy, governance, and user experience

• Fully Remote opportunity across India

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✅ What We Need (Non-Negotiable):

• 5+ years of experience in IT Support, IT Operations, or Systems Administration

• 3+ years of hands-on experience with device management platforms such as:

- Rippling (Preferred)
- Jamf
- Microsoft Intune
- Similar Endpoint Management Solutions

• 3+ years of Google Workspace Administration experience

• 2+ years of experience with Endpoint Security Solutions such as:

- SentinelOne
- CrowdStrike
- Similar Security Platforms

• Strong expertise in:

- User Lifecycle Management
- Identity & Access Management (IAM)
- Account Provisioning & Deprovisioning
- Asset Management

• Experience working with:

- Jira Service Desk
- IT Service Management (ITSM)
- Advanced Ticketing Workflows

• Strong understanding of:

- Endpoint Security
- Compliance Controls
- Security Monitoring
- Access Governance

• Proven ability to lead IT initiatives and drive process improvements

• Strong communication and stakeholder management skills

• Experience training and supporting non-technical users

• Excellent organizational and project management skills

• Experience working in startup or high-growth technology environments

• Upper-Intermediate or Fluent English Communication Skills

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💼 What You'll Do:

• Manage the complete device lifecycle including provisioning, deployment, maintenance, replacement, and retirement

• Maintain asset inventory, endpoint management systems, and security controls

• Support employee onboarding and offboarding processes

• Manage account provisioning, access requests, and identity governance activities

• Provide IT support to a globally distributed workforce while meeting service-level expectations

• Develop and maintain IT documentation, knowledge base articles, and self-service resources

• Administer endpoint security platforms and support security monitoring activities

• Assist with audits, compliance initiatives, and security reviews

• Manage integrations between business applications and troubleshoot technical issues

• Support phishing simulations, security awareness programs, and user training initiatives

• Identify opportunities for automation and operational efficiency improvements

• Participate in incident response, business continuity planning, and operational readiness exercises

• Track IT performance metrics and provide recommendations for continuous improvement

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➕ Bonus (Good to Have):

• 5+ years of experience in high-growth SaaS companies or technology startups

• Experience with:

- GDPR
- CCPA
- SOX Compliance

• Strong scripting and automation skills using:

- Python
- PowerShell
- Bash

• Experience mentoring junior IT professionals

• Experience leading IT projects or managing IT teams

• Vendor Management and IT Procurement experience

• Experience with Enterprise Backup and Disaster Recovery Solutions

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⚡ Priority Given To Candidates Who:

• Have strong Google Workspace Administration expertise

• Have hands-on experience with Rippling or similar device management platforms

• Possess strong Endpoint Security and Access Management experience

• Have worked in fast-growing SaaS or startup environments

• Demonstrate process automation and operational improvement capabilities

• Have experience supporting globally distributed teams

• Can join immediately or within 2–4 weeks

• Show strong ownership, accountability, and customer-first thinking

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🚨 Please review the requirements carefully. We can proceed only if you meet ALL critical criteria below:

• Do you have 5+ years of experience in IT Support, Systems Administration, or IT Operations?

• Do you have 3+ years of Google Workspace Administration experience?

• Do you have hands-on experience with Rippling, Jamf, Intune, or similar device management platforms?

• Have you managed endpoint security tools such as SentinelOne or CrowdStrike?

• Do you have strong experience with user lifecycle management, IAM, and access governance?

• Have you worked extensively with Jira Service Desk or other ITSM platforms?

• Do you have experience supporting remote or globally distributed teams?

• Have you led IT initiatives, automation projects, or process improvement programs?

• Are you comfortable working remotely from India?

• Can you join immediately or within the next few weeks?

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📩 To Apply, Please Share:

1. Email ID
2. Total Years of Experience
3. Google Workspace Administration Experience
4. Device Management Platform Experience (Rippling/Jamf/Intune)
5. Endpoint Security Experience (SentinelOne/CrowdStrike)
6. ITSM / Jira Service Desk Experience
7. Current CTC / Expected CTC
8. Notice Period
9. Updated Resume

Update your resume with the hottest keywords recruiters are currently searching for: Google Workspace Administration, Rippling, Jamf, Microsoft Intune, Endpoint Management, IT Operations, IT Support, Systems Administration, Asset Management, Identity and Access Management (IAM), User Lifecycle Management, Jira Service Desk, ITSM, SentinelOne, CrowdStrike, Endpoint Security, Security Compliance, Process Automation, IT Governance, SaaS Operations, Incident Response, Business Continuity, and Technical Support.