Senior Product Manager, P2P Trading

[About Gate]

Founded in 2013, Gate is a leading global cryptocurrency exchange, serving 54M+ users with a full suite of digital asset trading and wealth management services.Ranked third globally in overall exchange ranking.

We are a remote-first, globally distributed team, building the future of Web3 through innovation, collaboration, and speed. At Gate, you’ll have the opportunity to work on cutting-edge, We welcome every team member who dares to innovate and actively shares their ideas, driving progress together, and grow alongside a fast-scaling global business.

Join us to help shape the future of crypto. 🚀

[About This Role]

P2P is one of the most important fiat on-ramp channels in crypto, and the product has already moved past the basic stage. The next challenge is harder: deeper liquidity, better merchant quality, faster dispute handling, and a trading experience that works across very different local payment markets. You will take a product that users can already use and make it the product they choose first. You should have improved completion rate, reduced dispute friction, raised merchant quality, and built a repeatable playbook for new fiat markets.

[What you'll do]

• Own the P2P trading journey across matching, ad ranking, price discovery, release flow, and dispute handling, with clear accountability for completion rate, dispute rate, and average trade time
• Build the merchant segmentation system across onboarding, tiering, deposits, KYB, incentives, commissions, and risk controls
• Partner with risk, compliance, and support to redesign anti-fraud and dispute workflows across account farming, money laundering, frozen cards, third-party payment fraud, and similar abuse patterns
• Drive new market and payment-method launches with localization, compliance, and BD teams, from prioritization through post-launch penetration
• Build the data loops that reveal abnormal orders, user drop-off, merchant behavior shifts, and product gaps before they become structural problems

[What you'll bring]

Must-haves

• You do not learn a market only from dashboards; you will open competitor accounts, complete real P2P orders, sit in merchant groups, speak with support, and trace why one ugly dispute happened
• You have owned marketplace, payment, trading, risk, or dispute products where incentives, abuse, liquidity, and user experience had to be balanced in the same decision
• You can make grey-zone product calls when compliance, risk, and growth pull in different directions, then explain the tradeoff clearly enough for teams to move
• You treat bad actors as part of the operating system, not an exception, and can tighten controls without killing legitimate user flow
• You have worked on crypto exchange P2P, OTC, cross-border payments, acquiring, consumer finance risk, ecommerce dispute handling, or anti-fraud products

Strong-to-haves

• You understand local payment behavior in emerging markets, including why users and merchants route around formal product design
• You have built merchant, seller, or agent ecosystems where incentives and enforcement had to evolve together