Join StealthWatch as the first Technical Support Engineer in the US, providing enterprise-level technical support for cloud-native environments. Troubleshoot complex issues across Kubernetes and cloud platforms while collaborating with engineering and product teams. Requires hands-on Kubernetes experience, cloud platform knowledge, and strong problem-solving skills in a fast-paced start-up setting.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Technical Support Engineer (Founding Hire)
Remote – United States
Up to $135,000 base + benefits + equity
StealthWatch is partnering with an innovative cloud security start-up that is looking to hire its first Technical Support Engineer in the US
.
This is an opportunity to join a high-growth vendor at an early stage, taking ownership of technical support while working closely with customers, engineering, and product teams to deliver an exceptional support experienc
e.
The R
ole
As the first Technical Support Engineer, you'll be the go-to technical expert for customers, helping them troubleshoot complex issues across cloud-native environments and ensuring they get maximum value from the platf
orm.You'll have the chance to influence support processes, build best practices, and play a key role in shaping the future of the function as the company sca
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les.
What You'll Be
- DoingProviding technical support and troubleshooting for enterprise cust
- omersInvestigating and resolving issues within cloud and Kubernetes environ
- mentsWorking cross-functionally with Engineering and Product teams to identify and address product i
- ssuesManaging escalations and communicating effectively with both technical and non-technical stakeho
- ldersDeveloping knowledge base content and support document
- ationHelping establish and improve support processes as the business
grows
What We're Looki
- ng ForPrevious experience in a Technical Support Engineer, Support Engineer, Site Reliability, or similar customer-facing technica
- l roleStrong hands-on experience with Kube
- rnetesSolid understanding of cloud platforms such as AWS, Azure,
- or GCPExperience troubleshooting within cloud-native enviro
- nmentsExcellent problem-solving and communication
- skillsComfortable working in a fast-paced start-up envir
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onment
What's O
- n OfferUp to $135,000 base
- salaryComprehensive benefits
- packageMeaningful stock/equity
- optionsFully remote working – open to candidates located anywhere in the United
- StatesThe opportunity to become the first support hire and make a genuine impact within a growing cloud security b
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