Technical Support Engineer (Founding Hire)

Technical Support Engineer (Founding Hire)

Remote – United States

Up to $135,000 base + benefits + equity

StealthWatch is partnering with an innovative cloud security start-up that is looking to hire its first Technical Support Engineer in the US

.
This is an opportunity to join a high-growth vendor at an early stage, taking ownership of technical support while working closely with customers, engineering, and product teams to deliver an exceptional support experienc

e.
The R

ole
As the first Technical Support Engineer, you'll be the go-to technical expert for customers, helping them troubleshoot complex issues across cloud-native environments and ensuring they get maximum value from the platf

orm.You'll have the chance to influence support processes, build best practices, and play a key role in shaping the future of the function as the company sca

les.
What You'll Be

• DoingProviding technical support and troubleshooting for enterprise cust
• omersInvestigating and resolving issues within cloud and Kubernetes environ
• mentsWorking cross-functionally with Engineering and Product teams to identify and address product i
• ssuesManaging escalations and communicating effectively with both technical and non-technical stakeho
• ldersDeveloping knowledge base content and support document
• ationHelping establish and improve support processes as the business

grows
What We're Looki

• ng ForPrevious experience in a Technical Support Engineer, Support Engineer, Site Reliability, or similar customer-facing technica
• l roleStrong hands-on experience with Kube

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• rnetesSolid understanding of cloud platforms such as AWS, Azure,
• or GCPExperience troubleshooting within cloud-native enviro
• nmentsExcellent problem-solving and communication
• skillsComfortable working in a fast-paced start-up envir

onment
What's O

• n OfferUp to $135,000 base
• salaryComprehensive benefits
• packageMeaningful stock/equity
• optionsFully remote working – open to candidates located anywhere in the United
• StatesThe opportunity to become the first support hire and make a genuine impact within a growing cloud security b