Director of Operations

About Tabula

At Tabula, we help business owners own their marketing — the system, the strategy, the data, and the results. We're an AI-native agency that builds marketing operating systems for small businesses and growth-stage companies, then runs them in partnership with our clients. No dependency. No fluff. No vanity metrics.

Our mantra: Simple. Scalable. Strategic.

We're hiring a Director of Operations — the most senior hire we've made to date. This is the person who keeps Tabula running, who makes sure every project moves forward, every team member is performing, and every client outcome lands.

This is the right hand to the founder. When the CEO is away, this person is Tabula.

If you've spent years inside an agency, watched how the best ones operate, and have ever thought "I could run this better than the people I work for" — this is the role we built for you.

Why this role matters

Tabula is growing fast, and we're building it to last. We need a senior operator who can take the weight of day-to-day execution off the founder's shoulders, run the team with rigour, and help us scale without losing what makes us different.

This role has genuine growth potential. The right person becomes a true partner in building the business with true upside we can negotiate.

What You'll Do

Core Responsibilities

• Own day-to-day operations across the agency — every project, every client deliverable, every deadline
• Lead and manage our team of specialists (web, design, SEO, paid ads, social, video, content) — ensure everyone is performing, accountable, and delivering quality work
• Run our project management system (ClickUp) and ensure it stays the single source of truth for everything we do
• Hold the team to performance standards and conduct regular performance reviews, capacity planning, and workload management
• Be the founder's #2 — represent Tabula in internal team meetings, escalations, and operational decisions when the CEO is unavailable
• Sit in on client meetings as needed (the CEO owns client communications day-to-day, but you'll meet clients and build relationships over time)
• Identify operational bottlenecks, build SOPs, and continuously improve how we deliver
• Track and report on agency-wide KPIs, capacity, utilization, and project profitability
• Manage hiring, onboarding, and team development as we scale

Strategic Opportunities

• Help shape Tabula's operational playbook as we grow
• Take on increasing strategic responsibility over time — this is a growth role
• Be part of building a business toward a meaningful future

Must-Have Qualifications

• You live in Canada. This is a Canadian employee role.
• Agency experience is mandatory. You've worked inside a marketing, digital, or creative agency and understand how they operate, where they break, and what great looks like.
• Senior operational experience — you've run teams, managed multiple concurrent projects, and held people accountable to outcomes.
• Working marketing knowledge — you don't need to be a specialist in SEO, ads, or web, but you need enough fluency to gauge good performance, ask the right questions, and recognize when something is off.
• Strong project management skills — comfort with platforms like ClickUp, Asana, or Monday, and the discipline to keep systems clean. We use ClickUp.
• Strong leadership and people management instincts — you know how to push a team without breaking it.
• Exceptional written and verbal communication — clarity, professionalism, and judgment.
• Comfort using AI tools in operations, reporting, and workflow design (we're AI-native — this matters).
• Discretion and trustworthiness — you'll have access to sensitive business information and need to handle it accordingly.

What Makes You Stand Out

• Prior experience as an Operations Manager, Director of Operations, Account Director, or Chief of Staff inside an agency
• Experience building or refining agency operating systems (SOPs, scorecards, capacity models)
• Track record of scaling an agency from sub-$1M to multi-million in revenue
• Financial fluency — comfort with P&L, project margins, and operational economics
• Experience with remote, distributed teams across multiple time zones
• A genuine interest in marketing and the craft of building businesses
• Bilingual (English + Spanish or Hebrew) — not required, but a plus given our team and client mix

What It's Like to Work at Tabula

• You'll work directly with the founder as a true partner and #2
• You'll lead a team of senior specialists who already perform at a high level — your job is to make them even better
• High-performance, low-politics culture — we move fast and we communicate honestly
• You'll get to use cutting-edge AI tools and shape how we operate as an AI-native agency
• Fully remote — work from anywhere in Canada
• Yearly bonuses and yearly raises based on performance and contribution
• Real growth opportunity — this role can evolve significantly as Tabula scales

Compensation

CAD $90,000 – $150,000 base salary, depending on skills, experience, and proven track record. We will pay at the top of the range for the right person.

Timeline

We are not in a rush. This is the most important hire we've made, and we will only move forward when we find the right person.

To Apply:

Tell me about yourself. Send me:

1. Your resume or LinkedIn profile
2. A short note (no template — write it in your own words) telling me:

• The agency or agencies you've worked in and what you actually owned
• Why this role interests you specifically
• Why should I meet you

You can apply via LinkedIn or email me directly at [email protected]

We will only hire when we find the right candidate.

I look forward to hearing from you.

Carlos, Founder & CEO, Tabula Agency Inc.