Crisp is the #1 law firm growth company in America, targeting $100M in revenue. This Director-level role reports to the Chief Commercial Officer and owns end-to-end revenue operations, from first marketing touch through collected payment. The position requires building commercial infrastructure, designing client journeys, implementing AI-powered sales intelligence, and leading a small Revenue Operations team.
Key Highlights
Full funnel ownership from paid impression to collected payment
Design and operate client journey infrastructure across three virtual touch points
Lead AI-powered sales intelligence implementation
Inherit and grow a small Revenue Operations team
Weekly revenue dashboard reporting to CCO with data accuracy focus
Experience building revenue ops for professional services, not SaaS
Key Responsibilities
Own end-to-end revenue operations from first marketing touch through collected payment
Design and operate full client journey infrastructure from initial market warm-up through signed agreement
Ensure prospective clients arrive familiar with Crisp's work and persuaded by evidence at each virtual touch point
Lead AI-powered sales intelligence as core performance management infrastructure
Manage and develop a small Revenue Operations team
Own weekly revenue dashboard reviewed by CCO and broader leadership team
Identify and resolve data gaps or problems promptly
Implement technology selection and process design for revenue tools
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Technical Skills Required
Lead 2 Cash
Revenue Operations Infrastructure
Client Journey Architecture
AI-Powered Sales Intelligence
Process Design
Performance Reporting
Technology Selection and Implementation
Data Accuracy
Metric-Driven Decision Making
Benefits & Perks
100% Company Paid Health/Vision/Dental
4% 401K Match
Generous Paid Time Off
Paid Parental Leave for New Parents
Paid Relocation for Non-Local Candidates
Job Description
Crisp is the #1 law firm growth company in America. We help committed law firm owners differentiate their firms, amplify their brands, and dominate their markets through transformational coaching, world-class video, and relentless digital marketing.Crisp is currently at $55M in revenue and targeting $100M. The primary constraint on that growth is not the product or the sales process. It is commercial infrastructure. The lead-to-cash function today operates across fragmented tools, inconsistent data, and manual workflows.As
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