AI Summary
Lead technical work focused on cloud-enabled scalability, reliability, and delivery excellence. Oversee IT support, implement secure architecture, manage vendors, and set up help desk systems. Requires 6-8 years experience with Mac/PC, JIRA Service Desk, and supervisory experience.
Key Highlights
Lead cloud-enabled scalability and reliability initiatives
Provide tech support and oversee issue resolution
Implement secure IT architecture and maintain policies
Set up help desk ticketing system and manage vendor relations
Key Responsibilities
Provide tech support to employees and oversee issue resolution
Recommend and implement secure IT architecture
Develop clear processes to mitigate errors
Maintain IT policies and manage vendor relations to achieve objectives
Evaluate new technologies to enhance infrastructure
Set up a help desk ticketing system for issue tracking
Collaborate with HR on onboarding and offboarding tech needs
Update executives on IT matters regularly
Technical Skills Required
Benefits & Perks
Fully remote work experience
Comprehensive medical, dental, vision with FSA
401K with employer match
Quarterly bonus program
Flexible paid time off (PTO)
Daily company-wide wellness breaks
Free lunch on Tuesdays and Thursdays
Monthly wellness, internet, and cell phone stipends
Annual learning and development stipend
Free meditation app membership (Headspace)
Pet insurance discounts
Nice to Have
Experience with Kandji
Job Description
For our client, we are seeking a IT Manager (hybrid) to join the team of a leader in the Retail & Consumer Goods space. This role will lead technical work focused on cloud-enabled scalability, reliability, and delivery excellence. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a consumer-facing environment.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $120,000 – $140,000 annually
Responsibilities
- Provide tech support to employees and oversee issue resolution
- Recommend and implement secure IT architecture
- Develop clear processes to mitigate errors
- Maintain IT policies and manage vendor relations to achieve objectives
- Evaluate new technologies to enhance infrastructure
- Set up a help desk ticketing system for issue tracking
- Collaborate with HR on onboarding and offboarding tech needs
- Update executives on IT matters regularly
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- 6-8 years experience with Mac & PC environments, troubleshooting, and setup
- 2+ years in a supervisory role, managing teams
- Experience in scaling companies or eCommerce, plus agency or startup exposure
- Proficient with G-Suite
- Knowledge of JIRA service desk is necessary; Kandji experience is a plus
- Experience with hybrid cloud infrastructure monitoring
- Management skills for iOS and Android device support
- Fully remote work experience
- Comprehensive medical, dental, and vision package with FSA
- 401K with employer match
- Quarterly bonus program
- Flexible paid time off (PTO)
- Daily company-wide wellness breaks
- Free lunch on Tuesdays and Thursdays
- Monthly wellness, internet, and cell phone stipends
- Annual learning and development stipend
- Free meditation app membership (Headspace)
- Free the company subscription
- Pet insurance discounts
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