AI Summary
Provide advanced troubleshooting and operational support for complex VistA Pharmacy incidents escalated from Tier 1. Resolve issues related to PCS PL applications, OneVA Pharmacy, medication processing, and integrations with commercial drug databases. Collaborate with Tier 3, Engineering, DevOps, and external vendors to implement long-term fixes and maintain system integrations.
Key Highlights
Deep knowledge of VistA Pharmacy namespaces and KIDS patching
Experience with federal security policies and PHI handling
Ability to obtain and maintain Suitability/Public Trust clearance
Fully remote U.S.-based position with core hours 8:00 AM - 5:00 PM ET
Salary range USD $140,000 - $150,000 annually
Key Responsibilities
Resolve complex incidents escalated from Tier 1 related to PCS PL applications, including Pharmacy namespaces, outpatient/inpatient pharmacy functions, and integrations with commercial drug databases such as First Databank (FDB)
Troubleshoot issues connected to OneVA Pharmacy, Park a Prescription, and outpatient medication processing, inpatient medication processing, drug file management, barcode medication administration (BCMA), state prescription monitoring program, CMOP processing, MOCHA order checks, and Inbound eRx
Support VistA KIDS components and interfaces and maintain system integrations with dependent applications
Collaborate with Tier 3, Engineering, DevOps, Product, and external vendors for root cause resolution and long-term fixes
Create and maintain documentation including troubleshooting guides
Communicate clearly and professionally with customers, stakeholders, and senior IT staff; prepare briefings and participate in technical discussions
Provide mentorship and technical support to Tier 1 personnel, sharing knowledge and best practices
Technical Skills Required
Benefits & Perks
USD $140,000 - $150,000 annual salary
fully remote work
U.S.-based position
Nice to Have
Hands-on experience with VistA KIDS and related interfaces
Experience with VistA KIDS and related interfaces (especially for roles supporting VA or healthcare systems)
Job Description
Overview
GovCIO is currently hiring for VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote), to provide advanced troubleshooting, system expertise, and operational support for complex issues from Tier 1. This role requires deep knowledge of IT application administration to support mission-critical customer environments. This role is a fully remote, U.S.-based position, with core hours of operation Monday through Friday, 8:00 AM to 5:00 PM ET.
Responsibilities
- Resolve complex incidents escalated from Tier 1 related to PCS PL applications, including Pharmacy namespaces, outpatient/inpatient pharmacy functions, and integrations with commercial drug databases such as First Databank (FDB).
- Troubleshoot issues connected to OneVA Pharmacy, Park a Prescription, and outpatient medication processing, inpatient medication processing, drug file management, barcode medication administration (BCMA), state prescription monitoring program, CMOP processing, MOCHA order checks, and Inbound eRx
- Support VistA KIDS components and interfaces and maintain system integrations with dependent applications.
- Collaborate with Tier 3, Engineering, DevOps, Product, and external vendors for root cause resolution and long‑term fixes.
- Create and maintain documentation including, troubleshooting guides,
- Communicate clearly and professionally with customers, stakeholders, and senior IT staff; prepare briefings and participate in technical discussions.
- Provide mentorship and technical support to Tier 1 personnel, sharing knowledge and best practices.
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Bachelor's with 15 years (or commensurate experience)
Required Skills And Experience
- Proficiency with VistA Pharmacy namespaces and their interactions with core medication management workflows.
- Hands‑on experience with KIDS patching, VistA infrastructure, and cross-namespace dependency validation.
- Familiarity with NCPDP SCRIPT standards (Inbound eRx) and supporting DSCSA regulatory updates and application changes across PCS Pharmacy systems.
- Understanding of FDB-based drug interaction systems, MOCHA logic, PGx enhancements, and medication order checks.
- Familiarity with AMPL-GUI communication workflows.
- Experience with federal security policies, , and PHI handling requirements.
- Ability to interpret logs and message payloads in Vista pharmacy-related technologies.
- Understanding information security policies and best practices for safeguarding systems and data.
- Strong written and verbal communication skills, with a demonstrated ability to produce clear technical documentation, reports, and briefings.
- Ability to collaborate effectively with Tier 1, Tier 3, engineering teams, developers, and external stakeholders to resolve issues and implement improvements.
- Strong organizational skills with the ability to manage multiple tasks, incidents, and priorities concurrently.
- Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.
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- Hands‑on experience with VistA KIDS and related interfaces (especially for roles supporting VA or healthcare systems).
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