D

Senior Technical Account Manager

Docker, Inc • Italy
Remote
This Job is No Longer Active This position is no longer accepting applications

Serve as strategic partner and trusted advisor for high-value enterprise customers, aligning Docker's platform capabilities with their long-term business objectives. Lead technical strategy, conduct platform health assessments, and architect adoption plans while mentoring junior TAMs. Own customer portfolio lifecycle, drive executive relationships, and contribute to TAM engagement model development.

Key Highlights
Serve high-value enterprise accounts and drive adoption and expansion
Act as voice of customer to influence Docker product roadmap
Mentor junior TAMs and contribute to team development
Key Responsibilities
Lead strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives
Act as voice of customer for product and engineering teams, synthesizing and prioritizing feedback to influence Docker product roadmap
Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance
Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy
Architect and execute complex adoption plans addressing critical technical and business challenges
Lead and facilitate Strategic Business Reviews, presenting comprehensive view of customer's technical journey and demonstrating strategic value and ROI to senior leadership
Mentor and guide junior TAMs, sharing best practices and contributing to Technical Account Management team development
Technical Skills Required
containerization CI/CD infrastructure-as-code cloud-native ecosystem Dockerfiles images CI/CD registry strategy secure software supply chain governance AI-assisted development workflows operational governance
Benefits & Perks
Freedom & flexibility
Designated quarterly Whaleness Days
End of year Whaleness break
Home office setup
16 weeks of paid Parental leave
Technology stipend
PTO plan
Training stipend
Docker Swag
Medical benefits
Retirement benefits
Holidays
Remote-first culture
Nice to Have
Experience building or contributing to a formal TAM program

Job Description

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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