AI Summary
Join Kalmar Automation Solutions as an Automation Support Engineer, providing technical support to customers, investigating and resolving issues, and collaborating with cross-functional teams to deliver results.
Key Highlights
Technical support and case management
Root cause analysis and troubleshooting
System implementation and upgrades
Key Responsibilities
Provide technical support to customers
Investigate and resolve customer-reported issues
Collaborate with cross-functional teams
Technical Skills Required
Benefits & Perks
Annual bonus
Annual salary review and merit increase
Relocation assistance
Job Description
At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!
Join us and take your career to the next level
Kalmar Automation Solutions is looking for an Automation Support Engineer, Port & Terminal Equipment to join our team supporting customers located at Pier 400 in San Pedro, CA. In this critical technical support role, you will investigate and resolve customer-reported issues, directly impacting the operational performance of our automated systems.
Compensation Data
- Base Salary: $100k - @120k
- Eligible for Annual Bonus
- Eligible for Annual Salary Review & Merit Increase
- Other: Willing to assist with relocation
Looking to advance your Development & Programming career with relocation support? Explore Development & Programming Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
- Technical Support & Case Management: Provide responsiveness and technical support to customer-reported issues, maintaining a queue of open cases and documenting actions in Kalmar's CRM (Salesforce) and Jira.
- Root Cause Analysis & Troubleshooting: Replicate and validate hardware and software anomalies, debug issues, and perform root cause analysis (RCA) to bring systems back to an operational state.
- System Implementation & Upgrades: Engage regularly with customers and proactively participate remotely (and occasionally on-site) in software implementations, upgrades, and system optimizations.
- Cross-Functional Collaboration: Work directly with Kalmar Engineering, Professional Services, and Product Management to address issues, suggest product enhancements, and coordinate "hot fixes".
- Environment Management: Assist with internal back-end customer systems, including the management and upkeep of customer data and test environments through VMware/VM Cloud environments.
- Continuous Support & Escalation: Participate in a 24x7 on-call support rotation, serving as the regional point of escalation for critical P1 issues during after-hours and weekends.
“Green business is good business – it’s not just a slogan; we’re investing in fossil-free steel and real change.”
- Rewards that truly count: We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible working conditions — all within a culture that values your growth and celebrates success.
- Competitive Benefits: Medical, Dental and Vision coverage are effective day one of employment; flexible spending account, company paid Short- and Long-term disability coverage; company paid life insurance policy (2X’s annual salary up to $200k); options for additional life insurance coverage for employee, spouse and dependents at affordable rates; safe harbour 401K plan with company match of 6% (no vesting)
- Work-Life Balance: Our generous time-off policy includes vacation time, personal/sick time, paid/floating holidays, and paid parental leaves, supporting a healthy balance between your professional and personal life.
- Safety that moves us forward: Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.
- Purpose that drives change: You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.
- People who move together: You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
What You Bring To The Role
Interested in relocating to United State? Check out our comprehensive Relocation Jobs in United State page with detailed relocation packages and benefits.
Ready to elevate your career? Apply today!
Submit your resume to apply.
Please note that we do not accept referrals through our job advertisements from external agencies.
For more information about this role, contact Brandy Besedich,CDR- Talent Acquisition Partner via email [email protected]
About Kalmar
Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,300 people. In 2025, the company's sales totalled approximately EUR 1.7 billion. www.kalmarglobal.com
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