IT Support Officer

Application Closes: 19/06/2026

Role: IT Support Officer

Function: Chief Information Officer

Department: IT Operations

Reports to: Team Leader

Job Summary

Overall Purpose:

The IT Support Officer will administer, maintain, troubleshoot, test, certify and support applications under the responsibility of the team leader, including interaction and provision of support to internal users and third parties.  The role serves as the first line of support, dealing with routine technical problems and escalating more complex issues to senior technical staff.

Key Responsibilities

Technical Support

• Acting as the main contact for IT related issues which require support from the respective area.
• Performing application or hardware configuration changes by following the Bank’s Configuration Management procedures.
• Installing and maintaining operating systems and applications making sure that they are functioning correctly.
• Conducting diagnostic tests to identify the cause of technical issues and escalate unresolved problems to higher-level technicians or system administrators or external vendors.
• Maintaining accurate records of support requests, resolutions and any related changes.
• Participating in collaborations with other IT Teams ensuring effective communication and resolution of identified issues.

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• Assisting in the generation and execution of test cases that cover functionalities and features of a system and adhere to the quality standards and best practices of the organisation.

System Maintenance

• Maintaining an inventory of IT equipment and delivery of equipment setup for new recruits or department changes.

Security Access Management

• Creating, updating and deactivating users by following access control procedures in relation to the applications under the responsibility of the respective team.

User Training and Documentation

• Educating users to help them effectively use hardware and software systems.
• Creating and updating user guides and support documentation for commonly encountered issues or FAQs.

Customer Service

• Communicating and interacting professionally with end users and resolve their issues in a user-friendly manner.
• Maintaining a professional and positive attitude while providing technical support, even in stressful situations.
• Prioritising and managing multiple tasks or incidents at once, ensuring timely and accurate resolution of issues.

In addition to the specific functions, management may assign more duties as required for the job from time to time.

In our process of shortlisting candidates for the vacancy, please note that preference may be given to candidates whose profiles best align with the duties and responsibilities of the role.

Applicants are required to satisfy the Bank’s minimum eligibility criteria of four (4) O’Levels at Grade 5/C or higher, including English Language, in addition to any role‑specific requirements outlined above. This requirement shall not apply where applicants are already in possession of an MQF Level 6 Degree or higher.

Here’s what’s in it for you:

• Bank Holidays and additional vacation leave days over and above the statutory entitlement
• Free basic health insurance
• Relocation assistance and packages for expats joining the bank
• Accredited training programs from our BOV Learning Academy
• Study leave when employees decide to further their studies on part time basis
• Staff home loan rates for your dream home and other credit facilities at reduced interest rates
• Voluntary Occupation Pension Scheme (VOPS)
• Guarantee of working with an Equal Opportunities Employer as certified by the NCPE
• A budget dedicated to your children’s summer school costs

At BOV Group, we prioritise integrity, ethical behaviour and a strong work ethic. These principles form the foundation of the Bank’s core values: sustainability, excellence, innovation, integrity, and inclusion. All employees are expected to adhere to the Code of Conduct & Ethics, which outlines the standards for professional and personal behaviour. Commitment to these principles is essential for maintaining the BOV Group’s reputation and ensuring a positive, productive work environment.

The Bank ensures a fair, transparent, consistent and non-discriminatory treatment of employees on the basis of gender, gender identity, race, colour, ethnic, or social origin, genetic features, language, religion, or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.