Gainsight Administrator role supports Customer Success Operations by configuring and optimizing the Gainsight platform. Key responsibilities include configuring and administering the Gainsight platform, partnering with cross-functional stakeholders, and providing day-to-day platform support. Strong analytical thinking, attention to detail, and problem-solving skills are required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Position: Gainsight Administrator
Location: Fully Remote
Contract Duration: Till January 29, 2027 (Possibility of extension based on performance and business needs)
Job Overview:
The Gainsight Administrator will support Customer Success Operations by configuring and optimizing the Gainsight platform to improve customer lifecycle management, health tracking, renewals, and operational efficiency.
What You’ll Do
- Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrations.
- Partner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurations.
- Identify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle tracking.
- Design and maintain business rules that analyze customer data and trigger proactive engagement.
- Support rollout and documentation of Customer Success processes.
- Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration.
- Monitor system performance, data integrity, and user activity; recommend and implement improvements.
- Stay current on Gainsight releases and evaluate opportunities to adopt new features.
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What You’ll Bring
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Required Experience & Skills
- 2+ years of experience as a Gainsight Administrator.
- Hands-on experience with Gainsight (administrator or advanced end-user experience).
- Experience working with Salesforce or similar CRM systems, including understanding core data structures.
- Ability to translate business requirements into technical system configurations and workflows.
- Understanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle management.
- Strong analytical thinking, attention to detail, and problem-solving skills.
- Experience working cross-functionally and managing projects independently.
- Excellent written and verbal communication skills.
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