Remuneration: $106,142 - $125,241 per annum + 11.5% Super
Employment Type: Temporary Full Time until July 2025
Position Classification: Health Mgr Lvl 2
Location: Sky Central Charlestown (onsite)
Hours Per Week: 38
Requisition ID: REQ502840
Applications Close: Tuesday, 6th August 2024
About The Role
Attention IT professionals with a passion for healthcare! We are looking for a talented individual to join our team as a Clinical Systems Support Specialist. In this role, you will be responsible for providing on-site and telephone-based support to troubleshoot clinical system issues and support day-to-day operations. You will also participate in an on-call roster to ensure that support is available 24/7.
In addition to providing support, you will have the opportunity to develop, contribute to, and assist in the implementation of new and revised software, policies, procedures, communication plans, and business plans. You will ensure adherence to established standards, processes, and procedures for system implementation and management, and be involved in acceptance testing for new or changed software versions. You will analyse changing user needs for future modifications and enhancements, and liaise with the system vendor to conduct repairs, upgrades, and resolve software-related problems.
You will also have the opportunity to develop and implement enhanced reporting capabilities and produce reports and complete data analysis to meet audit, clinical trial, and research requirements. Furthermore, you will lead the provision of education and training both remotely and on-site to ensure the ongoing development of clinical systems competency in relation to the delivery of safe and quality patient care.
The successful candidate will be supported be a dedicated team within ICT Services. The team cross skills in multiple information systems so as to provide backup support and assistance across those systems. ICT Services promote education and training in both technical and professional skills to keep current and provide future pathways into future career opportunities.
If you are a motivated IT professional with a passion for healthcare and a desire to make a positive impact on patient care, this is the perfect opportunity for you. Apply today and join our team!
About Us
The ICT Services Team provides information and technology support to the district for clinical systems, desktop services, solution development, Telehealth, cyber security, privacy and project management for IT solutions. Within ICT Services, the Clinical Systems Team provides clinical application support and management for HNE’s core clinical systems such as CAP (EMR), iPM, MedChart and eRIC.
HNELHD is the lead site for the NSW Health Single Digital Patient Record (SDPR). Joining the ICT team will enable you to be part of one of the largest transformations to Digital Health. Join a supportive and collaborative team who are driven to provide excellence for every patient, every time.
Where You'll Be Working
This role is based onsite at our modern offices in Charlestown, close to Charlestown Square Shopping Centre. Just outside of Newcastle, Charlestown is just minutes from the coast and under an hour from the beautiful Hunter Valley region.
About You
You are a dynamic, enthusiastic and energetic with excellent written and verbal communication skills, excellent interpersonal skills, good computer literacy and be highly organised. You will be able to build excellent rapport with stakeholders and fellow team members.
Benefits
- Four weeks annual leave (pro-rata for part-time employees)
- Up to 12 allocated days off each year (for full-time employees)
- Superannuation contributions 11.5%
- Salary packaging - Up to $9k for living expenses + $2.6k meal & entertainment + Novated leasing.
- Fitness Passport
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals.
Additional Information
- An eligibility list will be created for future temporary full or part time vacancies.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Need more information?
- Click here for the Position Description
- Find out more about applying for this position
For role related queries or questions contact Leonie Mcallister on Leonie.McAllister@health.nsw.gov.au
Information For Applicants
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive
PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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