AI Summary
Provide Tier 1/2 troubleshooting and incident triage for enterprise VoIP, VTC, and unified communications across on-prem, cloud, and hybrid environments. Manage user provisioning, endpoint configuration, and ITSM tools while supporting backup, recovery, and disaster recovery testing. Maintain SOPs, runbooks, and 24/7 on-call responsibilities.
Key Highlights
Minimum Public Trust clearance required
100% Remote position
Salary range: $50,000 - $80,000
2+ years experience supporting enterprise VoIP/VTC/UC
Key Responsibilities
Support enterprise VoIP, VTC, and unified communications across on-prem, cloud, and hybrid environments
Perform Tier 1/2 troubleshooting and incident triage
Restore services and maintain SOPs and runbooks
Manage user provisioning and endpoint configuration
Utilize ITSM tools such as ServiceNow
Conduct backup, recovery, and disaster recovery testing
Support on-site operations and 24/7 on-call duties
Technical Skills Required
Benefits & Perks
Minimum Public Trust clearance
100% Remote work
Salary: $50,000 - $80,000
Job Description
Telecom Support Analyst | TSA – DHS Opportunity
Location: 100% Remote
Clearance: Minimum Public Trust Required
Job Type: Full-Time
Target Salary Range*: $50,000 - $80,000.
- This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
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UC / Telecom Support Analyst (2+ yrs) with experience supporting enterprise VoIP, VTC, or unified communications (UC) across on-prem, cloud, and hybrid environments, including Tier 1/2 troubleshooting, incident triage, and service restoration
Required Skills
- Experience with user provisioning, endpoint configuration, and ITSM tools (ServiceNow or similar).
- Basic networking (QoS/voice-video dependencies) and supporting backup, recovery, and disaster recovery testing activities.
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- Ability to follow SOPs and maintain runbooks/documentation, support on-site operations and 24/7 on-call.
- Associate’s or Bachelor’s degree (IT/Telecom/CS or related).
- 2+ years relevant experience supporting enterprise VoIP, VTC, or unified communications (UC) across on-prem, cloud, and hybrid environments, including Tier 1/2 troubleshooting, incident triage, and service restoration.
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