AI Summary
Design, build, and maintain dashboards and reporting solutions for operational and customer interaction data using Amazon QuickSight and SQL. Collaborate with cross-functional teams to deliver impactful visual analytics for Contact Center, Omnichannel, and Customer Experience domains. Requires proven BI development experience, strong QuickSight and SQL skills, and knowledge of UX/UI principles for data visualization.
Key Highlights
Design and maintain dashboards for operational and customer interaction data
Develop visual analytics using Amazon QuickSight and multiple data sources
Collaborate with Product, Data, Engineering, and Analytics teams
Key Responsibilities
Design, build, and maintain dashboards and reporting solutions for operational and customer interaction data.
Develop visual analytics using Amazon QuickSight and multiple data sources (real-time and historical).
Create intuitive dashboards focused on operational monitoring, executive reporting, and customer experience insights.
Design KPI dashboards, scorecards, and real-time monitoring views.
Collaborate with Product, Data, Engineering, and Analytics teams to deliver impactful reporting solutions.
Ensure usability, scalability, visual consistency, and data accuracy across all dashboards.
Support analytics use cases across Contact Center, Omnichannel, Workforce, and Customer Experience domains.
Technical Skills Required
Benefits & Perks
100% remote position
International and multicultural environment
Long-term career growth and professional development
Nice to Have
Experience with Power BI, Tableau, or Looker.
Knowledge of embedded analytics in SaaS platforms.
Experience in Contact Center, Omnichannel, or Customer Experience analytics.
Familiarity with workforce, operational, or speech/text analytics.
Experience in multinational or multi-country environments.
Job Description
BI Developer / Data Visualization Specialist – Cross Platform Analytics (Assisted Channels)
📍 Remote | Full-Time
Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States.
We are looking for a BI Developer / Data Visualization Specialist to join our SaaS platform organization and help shape the evolution of cross-platform analytics capabilities across Assisted Channels.
What You'll Do
- Design, build, and maintain dashboards and reporting solutions for operational and customer interaction data.
- Develop visual analytics using Amazon QuickSight and multiple data sources (real-time and historical).
- Create intuitive dashboards focused on operational monitoring, executive reporting, and customer experience insights.
- Design KPI dashboards, scorecards, and real-time monitoring views.
- Collaborate with Product, Data, Engineering, and Analytics teams to deliver impactful reporting solutions.
- Ensure usability, scalability, visual consistency, and data accuracy across all dashboards.
- Support analytics use cases across Contact Center, Omnichannel, Workforce, and Customer Experience domains.
Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- Proven experience in Business Intelligence development and dashboard creation.
- Strong hands-on experience with Amazon QuickSight and SQL.
- Experience building KPI-driven dashboards and operational reporting solutions.
- Knowledge of UX/UI principles applied to data visualization.
- Ability to translate business requirements into clear and actionable visual insights.
- Experience working with operational and real-time reporting environments.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Experience with Power BI, Tableau, or Looker.
- Knowledge of embedded analytics in SaaS platforms.
- Experience in Contact Center, Omnichannel, or Customer Experience analytics.
- Familiarity with workforce, operational, or speech/text analytics.
- Experience in multinational or multi-country environments.
- 100% remote position.
- International and multicultural environment.
- Opportunity to work on large-scale analytics and visualization initiatives.
- Long-term career growth and professional development.
Similar Jobs
Explore other opportunities that match your interests
Visa Sponsorship
Relocation
Remote
Job Type
Contract
Experience Level
Not Applicable
Alignerr
Spain
Senior Analytics Manager
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
Airalo
Spain
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
Joko
Spain