Join our customer's team as a Support Engineer to ensure seamless technical support for cloud-based solutions. Diagnose and resolve complex technical issues, automate routine tasks, and improve incident response times. Collaborate with customers and internal stakeholders to identify and resolve technical challenges.
Key Highlights
Key Responsibilities
Technical Skills Required
Nice to Have
Job Description
Job Title: Support Engineer
Job Type: Contractor
Location: Remote
Job Summary:
Join our customer's team as a Support Engineer and play a key role in ensuring seamless technical support for cloud-based solutions. This expert-level role is ideal for a proactive problem solver with strong scripting, networking, and cloud skills, who excels in effective written and verbal communication. Be the trusted technical resource, making a tangible impact on both customer satisfaction and team efficiency.
Key Responsibilities:
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- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- Utilize scripting skills to automate routine support tasks and improve incident response times.
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets.
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
- Create, maintain, and improve technical documentation and best practice guidelines.
- Deliver clear, empathetic, and professional communication to both technical and non-technical audiences.
Required Skills and Qualifications:
- Advanced proficiency with scripting languages (e.g., Python, Bash, PowerShell).
- Strong hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Extensive knowledge of JIRA for issue tracking and project management.
- In-depth understanding of TCP/IP networking concepts and troubleshooting techniques.
- Demonstrated excellence in both written and verbal communication.
- Proven problem-solving skills in high-pressure environments.
- Ability to work autonomously in a remote, distributed team structure.
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Preferred Qualifications:
- Relevant industry certifications (e.g., AWS Certified Solutions Architect, CCNA).
- Previous experience in a technical support or cloud operations role for enterprise customers.
- Background in ITIL or similar IT service management frameworks.
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