Company Description
We are Sutherland!
Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers' customers, continuously accelerating growth through cutting-edge solutions and robust automation.
An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country in three offices across Sofia, Varna, and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages.
At Sutherland you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.
Job Description
Our client is a globally represented company, engaged in e-commerce, cloud computing, online advertising, digital streaming and artificial intelligence. As part of the HR shared services team in Europe, you will get to know one of the most prestigious brands from the inside and support its employees throughout their employment.
What Will You Do
- Process HR queries, using the leading ticketing and case management systems.
- Manage reports and perform data audits.
- Prioritize and organize the daily tasks in your personal queue.
- Shine throughout exemplary communication skills and teamwork.
- Act in accordance to company standards and project a positive overall image.
What Will You Bring To The Role
- The job holder must be computer literate and numerate with willingness to adapt to various systems and databases.
- Excellent proficiency in English (B2H).
- Previous experience in administration, HR or customer service is an advantage.
- Business-level communication skills, being responsive, kind and polite.
- Ability to work independently, with high-level of attention to details.
What We Offer
- Feel good at work - join our diverse international team, where supporting each other and creating friendly atmosphere are our basic principles.
- Stay safe and secure – we offer permanent contract, additional health and life insurance.
- Work-life balance – we work from home, but if you prefer, you can work from one of our offices or in a hybrid model. Up to you!
- Relax – we offer 21 days paid leave plus 3 additional wellness days, so you can completely switch off and refresh. All your weekends will be free to spend some quality time on the things that matter to you. Our various online and on-site Wellness activities, webinars and events will also contribute to your well-being.
- Expand your knowledge- get your know-how and collaborate daily with the best in the industry. Benefit from various self-learning and instructor led training courses.
- Grow your own way – be the first to know about any new job roles or business development and explore our various career opportunities.
MORE reasons to join our team
- Competitive salary, performance-based bonus and food vouchers;
- Fully digital employee services through eSignature;
- Employee assistance program, including 24/7 access to psychological support;
- Employee discounts portal featuring over 20 exclusive discounts;
- Employee referral program;
- Rewards and recognition program;
- Relocation package if you are relocating from another city or country;
- Multisport card partially covered by the company;
- In-house learning and development portals with training options for Certification;
- Multiple events organized in the office for employee engagement as well as wellness initiatives;
- Gift for birth or adoption;
- Corporate social responsibility events and team buildings;
