Senior Network Engineer

This role is based on site in vibrant city of San Juan, Puerto Rico, offering the opportunity to work closely with a dynamic team in a highly collaborative environment. The company is committed to supporting top talent and proudly provides a comprehensive relocation package to make your transition seamless and exciting.

Job Description:

The job family spans across multiple engineering disciplines. Work consists of designing,

developing, analyzing, troubleshooting and debugging systems, software and solutions for

research and/or research development of product, services, and solutions for company’s

portfolio. Requires a broad knowledge and application of engineering disciplines,

methodologies and tools, focused in networking.

Contributions impact technical components of company products, solutions, or services

regularly and sustainable. Applies advanced subject matter knowledge to solve complex

business issues and is regarded as a subject matter expert. Provides expertise and

partnership to functional and technical project teams and may participate in cross-

functional initiatives. Exercises significant independent judgment to determine best

method for achieving objectives. May provide team leadership and mentoring to others.

Responsibilities:

• Triage and Resolve Customer Support Escalations from multiple inbound

channels.

• Meet or exceed customer expectations on response quality, timeliness of responses

and overall customer experience.

• Build and maintain layer 2/3 network testbeds.

• Understand features and reproduce customer issues.

• File tickets on bugs found.

• Analyze logs and pinpoint root causes.

• Work with developers and drive solutions.

• Participate in relevant meetings and discussions and provide status reports.

• Drives innovation and integration of new technologies into projects and activities in

the engineering design organization.

• Provides guidance and mentoring to less- experienced staff members.

Education and Experience Required:

• Bachelor's or Master's degree in Computer Science, Computer Engineering, focus in

networking preferred.

• Typically 6-10 years experience.

Knowledge and Skills:

• Knowledge in Layer 2 and Layer 3 Networking

• Knowledge in 802.11 Wi-Fi standards

• Using and evaluating appropriate engineering design tools and software packages to

design components and solutions.

• Excellent analytical and problem-solving skills.

• Conducting reviews of material specifications and hardware, software, and

electrical component design.

• Evaluating forms of empirical analysis, modeling and testing methodologies to

validate product designs and specifications.

• Excellent written and verbal communication skills; mastery in English and local

language. Ability to effectively communicate product architectures, design

proposals and negotiate options at senior management levels.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development

Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack

Development, Security-First Mindset, User Experience (UX)