About Ad Astra: Combining our unparalleled domain expertise with leading-edge technology, Ad Astra helps higher education institutions advance timely student completions.
Our Core Values
- We recognize talent. We recognize and appreciate the unique God-given talents that our people bring to Ad Astra. Aligning these individual gifts with our work sets team members up to succeed.
- We’re unpretentious. There’s no room for ego. We admit our imperfections and have the humility to know what we don’t know.
- We’re passionate. We aren’t satisfied with the status quo. We’re on a mission together to protect the value of degree completion and to transform the higher education industry.
- We’re pioneering. We’re pioneering and aren’t afraid to fail—in fact, we celebrate it. We love it when our people boldly experiment with innovative solutions.
- We love fun. The health of our relationships is strengthened by working with people who stretch our thinking—and by enjoying the lighter side of life together. We don’t take ourselves too seriously, but we do take fun seriously.
- We have grit. Beyond talent and intelligence, our people have stick-to-itiveness. We push through challenges to make goals a reality.
About You: We are looking for a dedicated, mission-oriented Helpdesk Engineer with a strong focus on customer service to join our team. You will be providing superior IT support for our team members, maintaining our systems, and ensuring the smooth operation of our technology infrastructure. You have strong problem-solving skills, attention to detail, and a collaborative mindset. You are eager to expand your skill set by collaborating with the SRE team on automation projects, opening opportunities to grow into other roles within the company.
You will:
- Provide onboarding assistance to new Ad Astra team members.
- Collaborate with the Cloud Operations department to identify needs and assist in automation to solve reoccurring problems.
- Maintain our Internal Support knowledge base and self-serve articles.
- Work on tickets to install and troubleshoot enterprise applications.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
- Monitor and manage applications, databases, and web servers to proactively predict and prevent impending issues, maintaining 24/7/365 service availability.
- Ensure solutions are maintained for availability, scalability, security, and supportability.
- Assist with application and infrastructure deployment.
- Develop and maintain installation and configuration procedures.
- Replicate problems to assist with root cause analysis.
- Coordinate proper escalations, where needed, for unresolved issues.
Education/Experience:
- Bachelor’s degree preferred, or equivalent experience in IT support.
- Working knowledge of Windows operating systems.
- Demonstrated success in providing superior follow-through on tasks and in-depth problem-solving skills.
- Ability to listen to others, conduct a needs analysis of the situation, and establish options to help resolve the problem.
- Ability to follow through and assume ownership of successful completion of assigned tasks.
Why Join Us?
- Be at the forefront of technological innovation in higher education.
- Work in a collaborative environment that values your unique talents and encourages growth.
- Enjoy a fun, supportive workplace that values hard work and healthy relationships.
Benefit Highlights
- Competitive Compensation and Benefits Package
- 401(k) with profit sharing
- Flexible Time Off
- Office dog!
Apply now to join Ad Astra and help shape the future of higher education with your customer service expertise!
This position is located in Overland Park, Kansas. Ad Astra does not pay for relocation expenses.
Ad Astra Information Systems, LLC. is an equal-opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business need.
