Provide functional support for the Human Resource Management System (HRMS) and global HR systems with a focus on HR data auditing and troubleshooting. Responsible for routine data quality audits, system integration troubleshooting and issues resolution and escalation. Ad-hoc reporting, mass update, design and setup of system, maintenance, data compliance audits, user issue resolution, analyzing and validating HR data.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
100% Remote
Location: Westerville, Ohio Remote
Visa: USC or GC
Junior Level 1-3 Years Of Experience.
General Information
Provides functional support for the Human Resource Management System (HRMS) and global HR systems with a focus on HR data auditing and troubleshooting. Responsible for routine data quality audits, system integration troubleshooting and issues resolution and escalation. Ad-hoc reporting, mass update, design and setup of system, maintenance, data compliance audits, user issue resolution, analyzing and validating HR data.
Key Accountabilities
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- Data Analysis - leverage and maintain Power BI dashboards, PL/SQL?based datasets, and Excel Oracle PL/SQL connections to support data analysis, auditing and reporting needs.
- Clean, model, and analyze HR data using PL/SQL, DAX, and automation tools to identify trends and generate actionable insights.
- Leverage and support data pipelines using PL/SQL, Power Automate, Automic, and related tools to streamline reporting and improve efficiency.
- Data Fixes/Updates - analyzes data fix request to determine how to correct information in source system within defined SLA.
- General Support - assists with general user support including process and system questions, coaching/training on how to use the system, and user errors. Analyzes request and provides accurate responses within the defined team SLA.
- Audits - analyzes data audits from the system to determine how to resolve the issue. Takes action to resolve the data audit in a timely manner.
- Interfaces supports daily interface audit logs and escalates and/or resolves issue within SLA.
- Stakeholder Management - works to understand customer needs and meet SLAs
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1-3 yrs experience in maintaining HR/Payroll systems in a corporate environment
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1-3 years management reporting on a relational database
Participation on system implementations or upgrades
1-2 years working in a HR/IT call center or help desk
Essential Skills
- Good communication, oral and written
- Organization allowing for multi-tasking and autonomy
- Familiar with typical office software including MS Excel or Google sheets
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