System Administrator in CANADA

Job Posting Title: Systems Administration Advisor

Location: Ontario, CA (Fully Remote)

Duration: 4 months

Hiring Manager Note:

Candidates must have experience in the following areas:

• Strong L2 Service Desk experience
• Strong Active Directory skills
• ServiceNow proficiency
• Knowledge of security operations and practices

Job Description:

We are seeking a Systems Administration Advisor with 5-6 years of related work experience, specifically in Service Desk/IT Support, supporting a large enterprise of end users in an MS Windows/MS Office environment.

Required Qualifications:

• A bachelor's degree in computer science or a related field.
• Minimum 3+ years acting in a senior role on the Service Desk.
• Advanced knowledge of various operating systems (Windows 10, MAC OS).
• Knowledge of mobile devices (iOS and Android platforms).
• Knowledge of network fundamentals.
• Solid experience with Citrix Systems applications.
• Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange, etc.).
• Solid experience with Microsoft Office 365.
• Knowledge and experience with ITSM systems such as ServiceNow or Remedy.
• Ability to produce complex documents, perform analysis, and maintain databases.
• Strong communication skills (both written and oral).
• Strong customer service and excellent interpersonal skills, with the ability to listen and understand end user issues and explain problem resolutions effectively.
• Excellent organizational skills, with the ability to handle and prioritize multiple projects.
• Healthcare application and healthcare industry knowledge is helpful.
• Analytical problem-solving skills, with the ability to analyze technical challenges, identify possible causes, and advocate for solutions.
• A strong desire to provide superior customer service for internal and external customers.
• Ability to take direction from all levels and exhibit a high level of individual initiative.
• Ability to work well within a collaborative team environment.

Responsibilities:

• Provide customer-friendly assistance to clients having trouble using IT products and services.
• Troubleshoot, diagnose, and resolve or escalate Level 1/2 incidents as necessary.
• Perform technical customer support via telephone, chat, and email support.
• Provide Level 1 triage and resolutions such as password resets, account unlocks, and troubleshooting network connectivity issues.
• Perform callbacks as required.
• Act as a subject matter expert (SME) across limited subject areas.
• Train and mentor other service desk associates as needed.