Account Manager in UNITED KINGDOM

Account Manager

Location: Remote - UK-Based

Hours: Full-time

🚀Who are we?

Launched in 2019, GivePanel is a fully remote company that helps nonprofits turn more of their social audiences into active fundraisers through our simple and easy-to-use software platform. The flexible nature of GivePanel has made it a preferred choice for agencies and digital fundraisers at some of the world’s largest and most ambitious organizations.

Our customers love our platform for its effectiveness and simplicity. GivePanel makes it easy for them to run high ROI digital-first marketing campaigns without costly design work or bespoke fundraising solutions. We’ve already helped raise a little over $1 billion, and through our network of established agency partnerships and our unique approach to integrating with existing online fundraising platforms, we hope to continue growing our impact in the years ahead!

⭐ How we work

At GivePanel, we believe in a calm, steady approach to work. We prioritize sustainable growth, focused productivity, and a healthy work-life balance. You'll work collaboratively in a supportive environment that values thoughtful decision-making and purposeful actions. We aim to create an exceptional business with a meaningful purpose - without sacrificing the well-being of our team. This does not mean that we don’t work incredibly hard to build value for our customers. Here are some ways we put this into practice:

• We focus more on outputs than inputs.
• We aim to work async (no matter where you are in the world) and minimize internal meetings. 
• We work predominantly in 6-week sprints with 2-week cooldowns, holding each other accountable if goals are missed.
• We are a truly remote-first organization with the flexibility to get together in person only when required.

😊 What you’ll be doing?

Are you a customer-focused individual with a passion for ensuring client success? Want to be part of a team that values your ability to build and maintain strong relationships?

We're seeking an Account Manager at GivePanel. Reporting to the VP of Revenue, you'll be responsible for managing and supporting our key customers and partner agencies, ensuring they achieve their fundraising goals using GivePanel's platform. You will be KPI’ed on campaign retention, expansion revenue, logo growth through agency partner referrals, and partner & customer C-SAT scores.

Your day-to-day role will involve being the friendly and efficient face of the company assisting our partners with the most up-to-date information about our offering, supporting them with their needs, and providing ad hoc project management support where needed. You’ll also spend time getting familiar with our customers and their needs, and matchmaking these to solutions where you can.

As required, you may need to travel for customer conferences and site visits. This isn’t a core requirement to fulfil the role and is normally kept to 2-3 visits per quarter.

Interested in an opportunity to make a big difference? Apply today to join us at GivePanel.

✅ Key responsibilities

• Account Management: Serve as the main point of contact for customers and partner agencies, ensuring they are satisfied and successful with GivePanel's platform.
• Customer Onboarding: Guide new customers through the onboarding process, providing training and resources to help them get started.
• Partner Support & Project Management: Provide proactive ongoing support to partners, addressing any issues or questions they may have, and ensuring they are set up for success with GivePanel and their customers.
• Relationship Management: Build and maintain strong relationships with customers and partners, understanding their needs and helping them achieve their goals.
• Feedback Loop: Collect and relay customer and partner feedback to the product and development teams to help improve our platform.
• Reporting: Track and report on customer success metrics, account health, and partner performance and provide insights to the team.

🧑 You’ll be a good fit if...

• You are fanatical about relationship building.
• You have agency-side or consultant-level experience and are skilled at negotiating win-win arrangements.
• You know your stuff when it comes to digital marketing or online fundraising (it’ll be a bonus if you have used or know of GivePanel from your previous role).
• You have proven experience in a customer-facing role, particularly in account management or customer success.
• You have strong communication and interpersonal skills.
• You can manage multiple accounts and prioritize tasks effectively.
• You are a natural problem-solver.
• You have proficiency in using CRM tools such as HubSpot.
• You have a collaborative mindset and the ability to work effectively with cross-functional teams.

💰 The salary

The salary for this role is £40,000 annually. We aspire to have transparency of pay and benefits and are committed to ensuring that all employees are fairly compensated for their work.

🍰 The perks

💻 Remote working: We provide everything you need to work from home—no set budget or spending limit. Whether you prefer a Mac or a Windows PC, the choice is yours.

🧘 Flexibility to choose WHEN, WHERE, and HOW you work

🏣 Annual team retreat

🌱 £250 learning budget

🤒 £250 well-being benefit

🌴 38 days annual leave

🏢 Payment for a co-working space if you need

💼 Stock options

🤒 Sick leave - from 4 weeks full pay increasing to 8 after 2 years

✏ Hiring process

Interviews are expected to take w/c 5th August and will be held remotely over Zoom:

• Initial interview with VP of Revenue / Head of Operations 
• Values-based interview with CEO

We can be flexible with the right candidate but are looking to fill this role within August or September of 2024.

❤ Diversity, Equality, Inclusion & Belonging

We are committed to fostering an inclusive and diverse workplace where everyone is valued, respected, and can reach their full potential. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, gender, sexual orientation, marital status, age, or disability. We encourage applications from all backgrounds and are particularly keen to hear from those who can add to the diversity of our organization.

If this role excites you, get applying!

Any questions about the role should be directed to: talent@givepanel.com