Lead a team of support engineers in a 24/7 NOC environment. Manage monitoring nodes, applications, and network paths. Analyze complex alerts and troubleshoot issues.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Lead Support Engineer (Monitoring & IT Operations)
Experience - 5-8 years
Notice Period - Immediate Joiner
Fully Remote as a permanent employee
Overview
We are looking for a Lead Support Engineer with 6-8 years of experience to lead.
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Required Skills & Qualifications
Experience: 5–8 years of experience in a 24/7 NOC, Operations Center, or Enterprise Service Desk environment.
Technical Proficiency:
SolarWinds: Deep familiarity with monitoring nodes, applications, network paths, and interpreting complex alerts.
Azure Monitor & App Insights: Ability to run basic Kusto Query Language (KQL) queries, analyze application dependency maps, and trace transaction failures.
Elastic/Kibana: Skill in building basic search queries, filtering logs, and customizing dashboards to isolate root causes.
ITSM & ITIL: Strong operational knowledge of ManageEngine ITSM. Solid understanding of Incident, Problem, and Change Management workflows.
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Soft Skills: Strong ownership under pressure, excellent communication skills for stakeholder updates during major incidents, and a process-oriented mindset.
Shift Work: Flexibility to work in a 24/7 rotational shift model.
Fully Remote
Preferred Qualifications
ITIL v4 Foundation or Specialist certification.
Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104).
Experience with automation scripting (PowerShell, Python, or Bash) to automate routine L1 health checks.
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