Join a global leader in customer engagement services, known for collaborating with top-tier companies across various sectors. You'll be working on a high-profile project for a renowned telecommunications company, contributing to innovative solutions and delivering exceptional tech support. The work environment is dynamic and supportive, with opportunities for career growth and personal development.
Why Sofia, Bulgaria?
If you are interested in Balkan culture, Bulgarian history, and enjoying a vibrant lifestyle with a low cost of living, Sofia is the perfect destination. The city offers a unique blend of cultural heritage, modern amenities, and affordable living expenses, making it an ideal place to live and work.
Starting Date: August
Requirements:
Good communication skills in German and English, both written and verbal
1 year tech support experience
Interest in Networking and Linux
Strong troubleshooting and analytical skills
Experience with VoIP is an advantage
Customer-oriented and pro-active team player
Familiarity with Route and Switch is a plus
Telecommunications knowledge or education is considered an advantage
Benefits:
Comprehensive initial training and onboarding (fully paid)
Competitive salary with monthly performance-based bonuses
Professional Development and Career Navigation programs to map out your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Additional benefits including Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and more!
Main Responsibilities:
Process support requests
Analyze system logs
Remote troubleshooting
Consistently achieve client KPIs
Utilize and actively participate in the improvement of the existing client Knowledge Database
Provide high-level technical guidance and assistance in problem solving
If you are ready to take on new challenges and be part of a multicultural and dynamic team, we encourage you to apply and embark on an exciting career journey with us in Sofia!
