Systems Administration Advisor in CANADA

Job Title: Systems Administration Advisor

Location: Ontario, CA (Fully Remote)

Candidate must have experience in:

• Strong L2 Service Desk
• Strong Active Directory Skills
• ServiceNow Proficiency
• Knowledge of Security Operations and Practices

Job Description:

We are seeking a Systems Administration Advisor with 5-6 years of related work experience, including 5+ years in Service Desk/IT Support for a large enterprise of end users in an MS Windows/MS Office environment. The ideal candidate will have 3+ years in a senior Service Desk role.

Requirements:

• Bachelor’s degree in Computer Science or related field
• Advanced knowledge of OS (Windows 10, MAC OS)
• Knowledge of mobile devices (iOS, Android)
• Network fundamentals
• Experience with Citrix Systems applications
• Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange)
• Experience with Microsoft Office 365
• ITSM systems knowledge (ServiceNow, Remedy)
• Strong communication and customer service skills
• Healthcare application and industry knowledge (helpful)

Responsibilities:

• Provide customer-friendly assistance to clients using IT products and services
• Troubleshoot, diagnose, and resolve or escalate Level 1/2 incidents
• Perform technical customer support via telephone, chat, and email
• Provide level 1 triage and resolutions (password resets, account unlocks, network connectivity)
• Perform callbacks as required
• Act as a subject matter expert (SME) across limited subject areas
• Train and mentor other service desk associates as needed