Salesforce Administrator (Remote)

This role is 100% Remote!

Salesforce Administrator

FTE Only – No sponsorship available

Nice to Have: Salesforce Flow

Required Skills:

• 3-5 years of Salesforce Administrator Experience
• Service Cloud Experience - support service and operations, fraud for existing customers, and flow and process management.
• Experience Cloud Builder (formerly communities)
• Liaison for Business and IT team - work with business directly gathering requirements to formulate stories for IT.

Preferred Skills:

• Chat Bots
• Machine Learning
• Virtual Assistance
• Marketing Cloud

Job Summary:

• The Salesforce Admin – Service Cloud: Owns, develops, and executes the day-to-day configuration, reporting, training, support, maintenance, and overall improvement of the platform for the Service and Operations teams.
• This individual should have a passion for creating repeatable and scalable solutions to drive continual improvement and increase user satisfaction.
• The administrator should feel comfortable working collaboratively to communicate design options, assist change management, and adhere to governance requirements.

Responsibilities:

• Serve as a technology lead for Salesforce and communicate/collaborate at a high level with business owners and other technology team members
• Collaborate with stakeholders, understand business needs, and define requirements to guide implementation
• Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, various flows, and experience builder pages
• 3-5 years’ experience as a Salesforce Admin with experience in service cloud and experience builder required.
• Document technical, business, and process requirements
• Manage dashboards, reports, forms, templates, page layout workflows and approvals
• Create and maintain custom objects, object relationships, and standard and custom fields
• Work with end users to provide best practices and tips on Salesforce usage including training, documentation, and support as necessary
• Customize reporting and dashboards for various teams while also providing training
• Design and implement repeatable and scalable solutions to fulfill business needs
• Work with business stakeholders to enhance/maintain Salesforce digital experience sites (examples include communities/portals)
• Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions to resolve issues at the source
• Manage Salesforce change control for both new functionality requests and environment management
• Work with the Business Analyst to maintain system documentation for Salesforce, its integrations, and ongoing enhancements/updates
• Install, manage, and maintain third party apps
• Keep abreast of Salesforce releases and corresponding documentation, and provide new functionalities and solutions as needed
• Work with a cross-functional Salesforce team that supports the Sales Organization for releases and data management

Qualifications:

• Bachelor's degree or equivalent combination of education and work experience
• Salesforce Administrator certification and 3+ years’ experience as a Salesforce Admin
• Salesforce Community Consultant (Experience Builder) Certification or relevant experience
• Experience with Chat, Chat bots and SMS.
• Proficiency with Salesforce’s declarative (out of the box) capabilities to prioritize configuration when possible vs. coding
• Experience with workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Familiarity with Salesforce software development lifecycle, sandbox environment management, and changeset deployment
• Experience with DocuSign and Taskray. Salesforce surveys a plus.
• Strong client-facing communication skills
• Ability to learn quickly and function as a positive and creative member of a team