ING is a globally recognized financial institution that integrates advanced digital technology with financial services. Operating in more than 40 countries, ING champions innovative banking solutions that enhance user experiences while promoting sustainable practices. The organization leads initiatives to foster economic health and environmental stewardship worldwide.
The Workplace Services and Employee Experience tribe at ING is instrumental in delivering a secure and efficient digital workplace for the company's vast global workforce. This team champions the adoption of sophisticated technologies that facilitate seamless and secure operations, enabling employees to effectively work from anywhere. Their initiatives are crucial in maintaining operational excellence and upholding stringent security standards across ING’s digital platforms.
What You’ll Be Doing
Empower VIP Users: Deliver top-notch support to ensure our VIP users can seamlessly use their hardware and software tools.
Multi-Channel Support: Provide assistance through phone, email, chat, and social channels, ensuring a smooth experience across all platforms.
Be a Problem-Solving Hero: Use your creativity and technical skills to troubleshoot and resolve issues, turning challenges into opportunities.
Collaborate and Innovate: Work closely with colleagues and other departments to continuously enhance our service performance.
Tailored Solutions: Analyze user needs and offer customized advice and solutions, making every interaction count.
Your profile
You have an MBO or HBO degree
You have experience providing IT support in a corporate environment
You have experience and knowledge of MS Office 365, including Outlook and MS Teams support
You have an affinity with IT and the latest technologies
You are independent, ambitious and result-driven
You are proactive, pragmatic, and you enjoy coming up with new ideas
You work in an accurate and structured manner
You are an enthusiastic team player
You have a good command of the English language (verbal as well as written) and good communication skills
You are competent in Continuous Delivery
You have experience in Scrum and Agile
You are able to work under pressure, no 9-5 mentality
Resume: We need a proactive and ambitious IT support engineer with a proven track record in VIP user support. You thrive in a corporate environment, have a strong command of the English language, and excel in communication. As an independent and pragmatic team player, you are always ready to innovate and handle pressure with ease. If you are enthusiastic, structured, and driven by results, we want you on our team!
Initial 12 month contract assignment with option to extension
Hybrid working (on/off-line in the office)
36 hour work week Full pension according to Dutch temp labour CLA
Contract to permanent assignment is possible for this vacancy
Bandwidth for a fixed term assignement: €4240 - €6882 gross per month, excl. holiday payments and 13th month
Extensive relocation services (visa/housing/flights) are available for you (and your family)
