Senior Account Manager in AUSTRALIA

Account Manager - Gameplans

About Gameplans

We are an online SAAS product that reviews existing property portfolio performance to provide clarity around current positions, align goals with the next move and visualize this out over the next 30 years.

Key Responsibilities

Strategic Partnerships and Client Relations

• Own and Nurture Relationships: Build and maintain strong relationships with our most strategic partners, including some of Australia’s most innovative businesses, driving them to enhance their customer experience and strategies.
• Consult and Advise: Guide top partners on their strategy, ensuring program adoption across various tools and services. Foster long-term user relationships that grow loyalty and satisfaction.
• Cross-Functional Collaboration: Work closely with leadership on account management, marketing, business development, customer service, and other key stakeholders to deliver a gold standard experience.
• Sales Skills: Leverage sales techniques to identify new opportunities, close deals, and drive revenue growth through strategic partnerships.

Data Analysis and Business Strategy

• Category and Industry Analytics: Conduct in-depth analysis of customer trends, competitive landscape, and industry data to identify opportunities and drive overall improvements.
• Financial Analysis: Perform financial evaluations of business opportunities to meet and exceed revenue and profitability targets.
• Program Management: Oversee program management and adoption, ensuring the successful implementation and execution of strategies.
• Customer Success Metrics: Track and report on key performance indicators (KPIs) related to customer success, ensuring data-driven strategies are implemented for improvement.

Product and Service Enhancement

• Expand and Improve: Expand product selection, improve product availability, and enhance overall service offerings.
• Support and Education: Become a subject matter expert on key tools and platforms, providing educational content and support to partners and users.
• Customer Success Skills: Develop and implement customer success plans, ensuring partners and users achieve their desired outcomes with our products and services.

User-Focused Solutions and Content

• Operational Solutions: Collaborate cross-functionally to provide and implement operational solutions addressing issues such as fraud/disputes, declines, and global expansion.
• User-Facing Content: Lead user-facing meetings, create long-term solutions, and continuously design support offerings to enhance user experience.
• Customer Advocacy: Act as the voice of the customer, advocating for their needs and ensuring their feedback is incorporated into product and service improvements.

Basic Qualifications

Bachelor’s degree or equivalent, or 5+ years of sales, marketing, or account management experience.

Strong analytical skills and ability to interpret data to make strategic recommendations.

Experience in managing and growing large accounts, preferably in property investment or financial services.

Excellent written and verbal communication skills.

Preferred Qualifications

Experience in property investment, financial consulting, or related fields.

Proven ability to influence at all levels within an organization, particularly at the executive level.

Experience with e-commerce, SaaS, or retail technology.

Ability to manage multiple projects and deadlines in a fast-paced environment.

Strong organizational skills and a self-starting mindset.

About the Team

Gameplans is a fully remote company that operates with a high degree of autonomy and collaboration. Our team is dedicated to creating an outstanding experience for our business partners by providing all the data they need at their fingertips and helping them build scalable property portfolios for their clients.

Benefits

Competitive salary package.

Flexible working hours and remote work environment.

Opportunities for professional growth and development.

Access to Gameplans’ certification programs and resources.

How to Apply

Interested candidates are encouraged to apply by submitting their resume and cover letter outlining their relevant experience and why they are a good fit for Gameplans. Additionally, please find a way to email Jordan and include a 2-minute Loom video explaining why you feel you are a good fit for Gameplans.

Acknowledgement of Country

In the spirit of reconciliation, Gameplans acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Gameplans is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.