IP Field Service Engineer (Networking) in UNITED KINGDOM

About us

Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP network devices, and software solutions, along with high performance wireless broadcast systems for all industries.

Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities, or the world's largest sporting events.

High performance IP Video, communications, and broadcast systems enable our customers to securely monitor, control, communicate, and share information with confidence in complex environments and in the most demanding situations.

What will you be doing?

The IP Field Service Engineer (Networking) will be responsible for providing and deliver effective, world class pre/post-sales technical advice and ‘specials’ solutions to DTC Sales Teams in support of specifying technical options to solve existing and potential customer’s needs.

As a key member of the team, IP Field Service Engineer (Networking) must be able to:

• Provide pre and post-sales support for internal sales and customers - answering general technical queries about product capability
• Interfacing with the customer and sales team to understand solution requirements
• Requirements capture for demonstrations/exhibitions from customers and sales staff
• Provide and deliver comprehensive training courses for customers and internal staff in collaboration with Product Managers
• Writing guides on how to implement networks for our products and supporting Technical Authors through complex features
• Frequent travel (UK and international) will be required

What makes a successful IP Field Service Engineer

• Experience of undertaking and presenting complex technical demonstrations
• Demonstrable experience in delivering technical pre-sales support and bespoke system solutions.
• Experience with installation and configuration of equipment for IP networks
• Network Protocols: Legacy Serial Communication, VLANs, Multicast, Unicast, RTSP
• Operational, Design and Integration experience with communications systems including Satellite and Radio Communication (desirable)
• Experience with Wireless Technologies and Video Coding schemes (desirable)
• Preparedness to undergo UK Security Clearance

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia.

Interested in a career with us?

Simply click on APPLY and we’ll be in contact shortly.