G'day!
We are ServiceRocket
🚀 , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- We have been certified as a best place to work for our US, Chile and Malaysian offices.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
Visit our website to learn more and become a part of our Rocketeer Nation.
The HR Generalist plays a key role within the employee experience team specializing in the communication and administration across a portfolio of HR programs including compensation, benefits, staffing, organizational development, employee relations, and performance management. The HR Generalist serves as a liaison between the geographic area and the People Team while working with team members from several lines of business.
Location in the
Greater Santiago area will be required as the HRBP will be working with our local team and will have to engage regularly with the Notary.
What You’ll Be Doing 💪
- Work closely with Hiring Managers and the Talent Acquisition team to deliver offer presentations, covering core values, leadership behaviors, people culture, benefits and organizational development
- Onboard new employees through a structured orientation program, manage new hire paperwork, introduce corporate systems, facilitate account setup and system access, conduct employee check-ins, and team introduction
- Gather and analyze feedback from new hires, suggest and implement changes and improvements to the hiring and onboarding process
- Manage employee mobility and internal transfer requests based on established organizational processes and supporting policies
- Handle general employee inquiries and requests, provide help and support on emergency situations including personal accidents, disease outbreaks, and business disruptions
- Manage employee communications through posts and company all-hands meetings
- Liaise between business functional areas and specialized operational teams, such as Workforce Planning, Legal, Finance and IT, to fulfill employee service desk requests
- Review and maintain the Chilean employee handbook, assist with employee training on culture, benefits, and policies
- Work closely with management in implementing corporate processes and policies related to human resources, organizational, and employee development
- Consult with employees and managers to address human resources-related issues guided by organizational core values and leadership behaviors, and monitor employee retention and turnover rates
- Offboard employees by conducting exit interviews to gather insights and collect data about employee experience, secure equipment and revoke access to corporate systems
- Develops, updates, and executes company-wide employee experience and manager effectiveness programs and initiatives
What You’ll Bring To The Table 🧑💻
- Bachelor’s degree and a minimum of 5 years of Human Resources experience
- Proven experience of working in Employee Communications, Management Support, Training Programs, Onboarding, and Offboarding, Employee Satisfaction and Retention
- Outstanding communication skills in English which is our common language and will be required for day-to-day operations
- Demonstrated ability to engage in conversations with senior leaders to propose programs/policies/processes leveraging standard business tools (i.e., GoogleSuite, video conferencing, data analysis)
- Experienced in collaborating with multiple cross-cultural stakeholders to deliver effective business solutions
- Good knowledge of common HR processes, policies, and local employment laws across the entire HR lifecycle
- A strong analytical mind for identifying and using data to draw HR-related solutions.
- Relevant experience in HRMS systems and processes (Netsuite is a plus!)
Your leaders 🤟
Jeff, our Triathlon superstar and Senior Director of People, went from building communication equipment to building operational efficiencies to building highly functional teams. The mix of his big heart and process knowledge keeps things running!
With him and your manager Juliane, you will make an impact on our Rocketeers. You’ll get to shape our culture, master multiple skills, and reach new heights!
Perks ✨🍇🚀
- Share the fruit program : when we grow the tree, we share the fruit–when the company grows, we share the profit.
- Stock options : you have the opportunity to participate in the ownership of the company.
- Health insurance: we support you and your family–your well-being matters.
- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
- Career pathways program : you can grow horizontally, vertically, or any way you want.
- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
- Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.
