CBRE Information & Communications Technology Service Delivery Technician
Relocation
AI Summary
Provide on-site technical support for ICT and Engineering services in the Data Center environment. Receive, review, and complete IT equipment installation, relocation, and decommission requests. Develop a good working relationship with staff and client representatives.
Key Highlights
Provide on-site technical support
Complete IT equipment installation and relocation requests
Develop a good working relationship
Key Responsibilities
Receive, review, and complete IT equipment installation, relocation and decommission requests
Provide problem-solving support
Develop a good working relationship with all members of staff and client representatives
Technical Skills Required
Benefits & Perks
Competitive salary
Relocation assistance
Job Description
About The Role
As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment.
This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.
What You’ll Do
- Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
- Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.
- Escort third-party engineers and ensure their compliance with the site standards.
- Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if they cannot be resolved.
- Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
- Receive, assess, and complete patching and de-patching requests.
- Develop a good working relationship with all members of staff and client representatives.
- Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
- Ensure a safe and healthy working environment while maintaining a professional image.
- Use existing procedures to solve straightforward problems.
- Impact through clearly defined duties, and methods and tasks are described in detail.
- Deliver own output by following defined procedures / processes under close supervision and guidance.
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- Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
- Must meet the physical requirements of this role.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
- Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
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