At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary:
What you need to know about the role: The Frontbook Solutions Engineer maintains a specific focus on the last mile of the sales process and provides technical integration services including code-level support to merchants or their developers which have been acquired through the Inside Sales pipeline. The position is designed to provide a smooth transition from the sales acquisition process and for converting the integration to a transactional and live state. The team is responsible for the initial integration of the right PayPal product for the website, app or software, and will work with newly acquired merchants to ensure that they are fully aware of product and service features to ensure optimal integration of PayPal into their websites.
Job Description:
Your way to impact
As a successful candidate, you will mainly support merchants on the NA frontbook market. As an Enterprise Solutions Engineer, you will be the first point of contact for developers who are integrating any of the PayPal website payments solutions into e-commerce websites and other applications.
Your day-to-day
You will be the primary technical point of contact throughout the integration lifecycle, overseeing all implementation-related activities for the merchant. As the technical lead, you will drive discussions, run presentations, facilitate demos, and provide sample integrations supporting the sales process.
Demonstrating a clear understanding of the merchant’s product, process, and technical requirements in payment processing is crucial. You'll match these needs with existing PayPal solutions and assist merchants in setting up test accounts, offering technical development support, and guiding them through testing, validation, certification, pre-launch activities, and post-sales performance.
Collaborating with the core project team, including pre-sale with the commercial/sales manager and post-sale with the technical account manager, you'll also work with internal PayPal business partners (legal, compliance, privacy, risk, operations, etc.) to ensure timely delivery of partner solution integration. It's essential to implement optimal integration strategies with high quality, utilizing PayPal’s best practices. Additionally, you'll provide recommendations on support issues, act as the "Voice of the Customer," and relay constructive feedback to core Product, Engineering, and other internal groups.
Your responsibilities include the following
- Conduct detailed business process analysis, documenting customer’s business model and requirements
- Create technical solution design documents used to guide businesses in the implementation of PayPal solutions.
- Provide technical guidance to business’ customers and their developers in implementation of PayPal payment processing solutions.
- Ensure customers implement PayPal payment processing solutions with a high degree of quality and use optimal integration strategies and techniques. Identify, troubleshoot, and run test scenarios for technical issues with PayPal code, software, hardware, devices, and endpoints; communicate fixes or workarounds for issues.
- Generate and review in-depth technical information including sample code, white papers, FAQs, and snippets for distribution to PayPal customers.
- Provide technical business solutions to customers and their software developers, and address PayPal product questions.
- Attend meetings, point of contact or stakeholder for projects, and conduct presentations.
- Participate in the development of tools, systems, and processes aimed at improving product supportability or overall support productivity.
- Advise management and appropriate groups on support issues impacting customer satisfaction and provide recommendations for appropriate actions. Perform after hour’s on-call coverage for escalations and critical issues.
- Provide feedback to PayPal Product Managers, PayPal Software Engineering, and other internal groups on implementation and feature requests.
- Mentor newer Solution Engineers, lead team projects, and assist in developing and implementing tactical and strategic team goals
What Do You Need To Bring
Software Engineering, or equivalent experience.
Proficiency in Web fundamentals (HTML, CSS, JavaScript, RESTful API, Frameworks, etc.)
Expertise in at least one of the server-side languages (PHP, Python, .Net, Node.js, etc.) and ability to read/understand others.
Exposure to some of the server and database technologies (Apache, Nginx, ISS, MySQL, Oracle, PostgreSQL, MongoDB, etc.)
Ability to influence and successfully interact with all levels of clients and internal stakeholders.
The ideal candidate is a motivated self-starter, independent learner with a thirst for knowledge, proactive and customer-focused, and a leader who is passionate about creating delightful experiences for our partners.
Good English written and verbal for business communication.
Below experiences are a bonus:
Experience as an integration engineer, sales engineer, or technical consultant.
Understanding of online payment processing across web, mobile app, and in-store.
Ideal candidate will have experience in working with enterprise organisations - preferably retailers, e-commerce, shopping carts and payment gateways.
Additional Job Description:
Work Permit and Relocation Prerequisites: Must already possess valid authorization to work in the country where the position is advertised/located. Relocation support will not be provided for this role.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
REQ ID R0110648
