Job Description
World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have dedicated a lot in our in-house built support tooling because we believe it’s essential to ensure satisfaction for all of our customers and partners across the 27 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app, we also want to proactively identify and solve issues even before our customers and partners notice something might be wrong.
Join our Support Funnel team, which is building automations and a self-service support platform to make sure that our more than 20M+ monthly users are able to get help as quickly as possible. The platform will allow us to design self-service flows with a no-code solution, deploying them into the hands of customers in a matter of minutes.
Customer Support is a big deal for us and we will do our best to keep our 38M+ registered customers, 240.000 courier partners, and 150.000 restaurant and retail partners happy. 🌟
At Wolt, we don’t just have an app for consumers; we also build apps for our courier partners and merchants. In this role, you will be the lead iOS engineer on our cross-functional team, driving the development of our iOS SDKs that will significantly impact all the apps built here at Wolt.
đź“ŤThis role can be based in one of our tech hubs in Helsinki or Stockholm. Read more about our remote setup here. If you live outside of these countries - not to worry! We provide relocation support to help you make your way to Finland or Sweden. If you're considering relocation, please let us know your preferred country.
Our humble expectations
We're looking for a passionate iOS engineer who loves crafting beautiful animations and is excited about the architecture that brings them to life. If you have experience building iOS apps with Swift and familiarity with SwiftUI, you might be just who we're looking for! 🤩
The ideal candidate has professional experience and is ready to take on more responsibilities as they grow with us. Staying updated with the latest developments is key, so if you're always eager to learn, you'll fit right in. It would be a big plus if you already have experience building SDKs, but please do not shy away from applying even if you haven’t.🚀
Quality is at the heart of everything we do—from the user interface to the architecture and source code. We need an engineer who understands the importance of maintainability and has experience with testing processes. 🛠️
Collaboration drives our success. We seek an engineer who thrives on working and communicating with different teams. We believe in a culture of knowledge sharing and are excited to learn from your experiences. đź’¬
Next Steps
The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!
The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.
For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Sandra (sandra.weigt@wolt.com).
About Wolt
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
Working in Product Development at Wolt
At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60 cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
