As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
About BYD
BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 700,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe B.V., located in Hoofddrop Netherlands, is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe B.V. offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
About The Role
The
Quality Engineer-Dealer Service Evaluation, you will
- Be responsible for overseeing and assessing the service quality of dealers to achieve customer satisfaction.
- Establish evaluation standards, collecting and analyzing data, and providing improvement recommendations to enhance dealer service levels.
As Dealer Service Evaluation Engineer You Will
- Conduct or participate in quality evaluations of sales process to ensure meeting the brand's service standards, providing feedback on the quality status from a customer perspective.
- Perform data analysis to identify strengths and areas for improvement in service.
- Provide specific improvement suggestions according to data analysis.
- Identify opportunities for improvement by benchmarking against competitors and suggesting enhancements.
- Regularly report evaluation results and improvement progress to management.
Your Profile
- More than 1 years of relevant work experience in quality management. Experience in quality management in the automotive industry is preferred.
- Understanding of customer service principles and best practices. Ability to address and resolve customer complaints and feedback effectively.
- Excellent data analysis skills, communication and coordination abilities, and project management skills.
- Excellent verbal and written communication skills in English language, other European language capabilities will be a plus.
We Offer
- Plenty of career growth opportunities within a fast growing Quality team.
- Job in a fast-developing company that stands for sustainable and forward-thinking technology.
- Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; visa sponsorship if applicable.
- Team building events and employee learning opportunities.
Our Purpose is to
build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
