early warning network company
IT Support Officer
Full time permanent remote
EWN (an Aeeris Ltd Company) is the expert in severe weather, natural hazards, and physical climate risk across Australia. Our actionable intelligence provides timely, accurate data that prevents potential loss or damage of equipment, assets, and lives.
EWN is looking for an enthusiastic and driven individual who is passionate about IT and customer service to join our team as an IT Support Officer.
This role acts as the integral link between our clients and IT & software development teams; ensuring active ticket management, monitoring and administration of product services and software.
This role is the point of contact for our new clients during onboarding and resolving any software queries.
Responsibilities include:
• Record, update, and action service desk tickets, prioritizing and resolving support requests promptly.
• Perform basic troubleshooting with the client to ascertain query details, resolving the issue during first contact if possible
• Collaborate and work closely with IT & software team to ensure effective operations.
• Support internal stakeholders with IT issues as required.
• Support and assist clients through onboarding of product services.
• Application support (e.g. HubSpot, cloud services and Office 365).
• System administration tasks
• Support software development testing
Required Experience, skills and other expectations.
• Has obtained qualifications and training equivalent to an undergraduate degree in IT or related field; or is undertaking training.
• 12 month – 2 years’ experience in customer service
• 12 month – 2 years’ technical support experience
• Aptitude for building strong client and stakeholder relationships
• Superior written and verbal communication skills
• Attention to detail and efficient time management
• Demonstrated problem-solving skills
What We Can Offer You
• A motivated, supportive and passionate team
• Competitive salary
• Permanent Working from Home (WFH) Arrangement
• Employee Assistance Program (EAP)
• Training and development opportunities
We are looking for enthusiastic candidates who have some system administration experience and who are excited to start a career in IT & system administration. Ideally, you’ve had some exposure to Microsoft 365 Admin.
Successful applicants will need a dedicated WFH/office space. Computer & peripherals will be provided.
Short listed candidates will be subject to a short interview and screening over the phone. Applicants may be required to complete a small test task and a second interview with the management team.
For successful applicants EWN will conduct reference checks and a police check. This is a mandatory requirement due to our public company listing.
If you believe you have the skills, passion and experience to match our criteria and you would like to be a part of a strong team who make a difference to Australian communities, we encourage you to apply.
