We are currently looking for Junior IT Support Specialist with German.
What will you do?
Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
Delivering professional and prompt service to the clients
Keeping records of all customers enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team
Sounds exciting? Match your experience to needed skills.
Skills
Very good (min. B2) spoken German
Good understanding of English (min B1+)
Good communication skills and the capacity to work as a true team player
Problem solving attitude and efficient task management skills
Basic experience in Windows OS and MS Office
Working experience is not necessary as on-the-job training will be provided
Customer service experience will be an asset
Willingness to work on shifts (7AM-7PM) 8h/day or 24/7
Nice to have
Basic IT background and eagerness to learn and develop in variety of IT areas
Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
Courses and certifications e.g. Google Cloud, AWS, ITIL
Conferences and Expert Communities
Gift packages for special occasions Easter, Christmas, Children’s Day
Appreciation for seniority additional days off, Atos Jubilee gifts
Remote working or commuting allowance, relocation package
Charity and eco initiatives
Possible future roles
Quality Analyst
Serivice Delivery Supporter
Team Manager
Second Line Support Engineer
What happens next?
Quick conversation with HR (via MS Teams)
Interview with a Manager/IT expert/project representative
Feedback (1-5 business days after the interview)
If you're ready to don the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in on jobs.atos.net and contact our recruiter, Anna.
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