We are seeking an experienced IT Support Technician to provide first-line technical support and ensure the smooth operation of IT systems and networks. The successful candidate will act as the first point of contact for IT-related issues, supporting employees and customers with hardware, software, and network troubleshooting. This role is ideal for a proactive and customer-focused IT professional who thrives in a fast-paced environment.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Reference: IST/FEB26
Location: Hounslow, London (Remote – TW4 area)
Salary: £35,000 – £40,000 per annum
Job Type: Full-time
Note: This position is not directly with CareerGrow. We are recruiting on behalf of one of our client organisations.
OverviewWe are currently seeking an experienced IT Support Technician to provide first-line technical support and ensure the smooth operation of IT systems and networks.
The successful candidate will act as the first point of contact for IT-related issues, supporting employees and customers with hardware, software, and network troubleshooting. This role is ideal for a proactive and customer-focused IT professional who thrives in a fast-paced environment.
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- Provide first-line technical support to employees and customers
- Diagnose and resolve hardware, software, and network issues
- Log, track, and maintain accurate records of support requests
- Analyse recurring technical issues and recommend improvements
- Maintain and update internal IT documentation and self-help guides
- Coordinate with field engineers for on-site technical support when required
- Test, troubleshoot, and repair faulty equipment
- Ensure timely resolution of issues to minimise operational downtime
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- Previous experience in an IT Helpdesk or Technical Support role (essential)
- Strong knowledge of computer systems, networks, and troubleshooting techniques
- Experience with Windows OS, Microsoft Office, and email systems
- Basic understanding of networking concepts (LAN, WAN, routers)
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work independently and collaboratively within a team
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- £35,000 – £40,000 per annum
- Hybrid working model
- On-site parking
- UK visa sponsorship available
If you are an experienced Office Manager looking to take ownership of operations within a growing organisation, we would love to hear from you.
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