Infrastructure Engineer
Salary £40k - £50K
Fully Remote Working – Within UK
The Lifeway’s Group the UK’s largest providers of specialist support services for people with diverse and often complex needs. We are striving to be revolutionary in our sector and currently on a transformational journey to become the Care Provider of Choice by 2026. - through new process, technology, efficient ways of working helping our people deliver the best care to the people we support. We pride ourselves on fostering a collaborative and forward-thinking environment where creativity and expertise are valued.
We are digitalising our front line and have invested in new tools and systems as well as capabilities within our IT Function. With almost 11000 employees and supporting 6000 people it’s vital we protect the security and integrity of the information we hold. As we continue to evolve, we are seeking a talented Infrastructure Engineer to join our team and contribute to our mission of safeguarding digital assets and protecting our clients’ data
Purpose of the Role
To be responsible for both BAU (business as usual) and projects across infrastructure ensuing they are available, secure, and built following our architecture principles and designs – you will:
- Work as part of a Infrastructure Team reporting to the Head of Infrastructure
- Provide high quality, responsive and consistent resolutions to IT Incidents
- Take ownership of systems and Improvements to ensure they are fully optimised.
- Carry out Support and maintenance of server infrastructure.
- Continuous Improvement - Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience.
- Overseeing and managing the infrastructure support queue, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved.
- Work closely with various vendors, driving the resolution of incidents and fulfilment of requests, participating in regular service reviews.
Key Responsibilities:
- To ensure all incident, requests for service etc are managed in a timely and appropriate manner following relevant processes.
- To manage workloads through service management toolset
- To gather logs, configuration details and attempt to reproduce the reported issues.
- To recommend solutions to customers and follow through to resolution or escalate in a timely manner if no resolution can be found.
- of the issue and any resolutions
- To carry out audits where required
- To create, implement and document disaster recovery requirements and assist with testing where requested.
- To ensure change management processes are adhered to.
Essential Experience, Skills & Qualifications:
The successful candidate will be a a vital part of our Transformation as we continue to build out our cloud infrastructure further to support Transformation across the business.
Applicants MUST be able to demonstrate the following
Skills and Experience
- 4-5 years proven experience in building cloud solutions in a infrastructure capacity
- Knowledge of the process for moving on prem to cloud
- Examples of soley building infrstructure solutions and be able to talk through how you did this
- Must have proven experience or certificate in Azure Essentials and Microsoft Azure Stack
Specific technical skills required are
- Windows servers server management experience
- Windows 2008R2 up to 2022 Cluster management experience
- Knowledge of operational and application security M365 (Microsoft 365)
- Exchange 2016 On Prem
- Active Directory
- Mimecast
- PowerShell
- VMWare
- Backup technologies
Qualifications
- Certification in Azure Infrastructure
- ITIL V3+ Foundation certification
- BSc in relevant subjects such as: Computer science, Computer systems/networks, Software engineering systems, Mathematics
Why Join Us:
As well as working for a company that improves peoples lives every day you will enjoy
- Remote Working: Collaborative and inclusive culture that values diversity and promotes work-life balance
- Competitive compensation package with comprehensive benefits and perks
- Opportunity to work on cutting-edge technologies and projects in a company which embraces innovation
- Professional development opportunities and support for continuous learning and growth
- The opportunity to become multi skilled as you work with the broader Technology department at a time of transformation
- A welcoming work environment where teamwork and collaboration is fostered and new ideas welcomed
- Be part of our mission to be Social Care Providor of Choice and Employer of Choice 2026
Please ensure your CV clearly illustrates that you meet the essential criteria above as meeting these essential elements, will give you the best opportunity to progress to interview stage.
FOR AGENCIES: We are not using agencies to support this recruitment and we do not accept speculative CVs or profiles to anyone at Lifeways. We are not liable for any associated fees and any communications profiles / CVs will be treated as gifts.
LWGHO
#LI-EO1
