Care Expert in UNITED KINGDOM

Are you looking for the opportunity to work at a growing startup that does meaningful work?  KareHero is a rapidly growing tech startup revolutionising access to true care support. We are KareHero https://www.karehero.com/ - an energetic startup whose mission is to empower one million working adults to successfully juggle work and caring responsibilities for their loved one. We help families get their time back from the burden of understanding, finding and funding care.

At KareHero, you’ll be joining a passionate bunch of folk who are committed to tackling one of the biggest problems of our time - and having some fun along the way!

We are a remote first company. However, we are looking for a candidate who is within commuting distance of London (max 1.5 hour by train) as you may be asked to attend meetings in London from time to time.

(Please note we are a small startup and cannot provide any visa sponsorship at this time)

We’re looking for a Care Expert to join our team, who will primarily work on the front-line supporting carers throughout their care journey, but also have the opportunity to get unique exposure to the broader business. 

• Running initial calls with clients via telephone or video call to understand client care needs, identifying those that are a good fit for our service.
• Matching clients to the most suitable care providers for their care needs. Calling providers to collect more information and sending the client shortlists with appropriate options.
• Running specialist consultations to help clients with understanding, finding, and funding care; offering your social care expertise to practically support clients throughout their entire care journey.
• Keeping other family members and stakeholders informed in a GDPR compliant manner.
• Managing administrative tasks in parallel to ensure timely and professional follow-up with clients and ensuring our customer-relationship management (CRM) system is kept up-to-date.
• You will be required to undergo regular training and auditing to ensure your expertise is kept up to date with the latest legislation and regulations, in order to ensure we always deliver an excellent quality service.

The ideal candidate will be a self-starter who is ready to be deployed on the front-line, supporting carers at scale. You will undergo a comprehensive training program built by Care Experts with over 175 years of combined experience in the sector.

We’d love to talk to you if you:

• A minimum of 2 years of experience in the UK social care or nursing sector is required. For example, as a domiciliary care nurse, care home nurse, care home manager, etc.
• Special consideration will be given to candidates with experience working for a local authority or in a role with deep exposure to any kind of social care funding 
• Excellent organisational and time management skills, as well as high attention to detail. This role can at times be fast paced depending on client needs. Whether it's scheduling visits on behalf of a client or chasing up potential placements, it is important you can work at speed when required without compromising on quality.  
• Excellent IT skills - Proficiency in Google Workspace, Hubspot, and Aircall preferable however you’ll be able to pick up and operate IT/software systems quickly and won't be afraid to learn new systems.
• Exceptional listening skills - you’ll be able to communicate in a clear yet empathetic manner particularly when talking to our customers on the phone.
• A customer-first approach - you’ll always be actively looking for opportunities to support others and you’ll get a buzz from helping people, whether it’s your colleagues with an admin task or a customer with an enquiry.
• A flexible ‘can do’ approach to your work - this role will require different degrees of juggling between tasks. You’ll need to be happy to adapt your schedule accordingly to deliver great quality work whatever way the split falls on a particular day. The ability to keep composed in a busy environment is essential. 
• Results-oriented, you will strive to achieve excellent customer ratings and feedback and constantly look for opportunities to improve. 

We know how important perks are and we’re committed to offering the best benefits package possible for our size.

Here’s a summary of what you’ll get working for us:

• Competitive salary of £25-28k annual salary on a full time basis, based on experience.
• A generous holiday allowance of 25 days plus bank holidays a year, plus your birthday day off.
• Enhanced pension scheme with 3% employer contribution (after successful probation period).
• Flexibility - we work from home, helping you fit your work around your life.
• Well-being benefits under YuLife, an award-winning well-being benefits provider.
• First round stock options (EMI shares)
• Up to 7 days paid carer leave per year to care for a loved one.
• The best IT equipment for the job - we know how important it is to have the right set up.
• The opportunity to work with a great group of co-workers! Whether it’s a one-to-one cup of tea and virtual chat, an online murder mystery, a quiz or brainstorming in-person - building togetherness in different ways is important to us and we’re working hard to do this creatively working from home.

• Caring: We are Family Caregivers building a company for family caregivers. We are here to co-create our company with empathy for each other, for the good of our mission. We are inclusive and care about our work and each other. We all understand that we will get there quicker together and better if we are happy.
• Mission-Driven: If it doesn't help caregivers, we don't do it.
• Outcome-Focused: We are always thinking, 'How does this help our mission and our company objectives?' We prefer outcomes over output.
• Customer-Centric: We share the responsibility of building and maintaining an understanding of caregiver needs, pains, and what they need to get done. We always start with the caregiver.
• Practical: We love to dream, to think, to ideate, but what we love most of all is seeing measurable positive impacts for working caregivers.
  

To be part of things at KareHero please submit your CV, your salary expectations, confirmation of your right to work in the UK and a cover note explaining why you’re the best fit for this role.  Don’t forget the cover letter - it's the best way we have to get to know you!

Our recruitment process for this role will involve:

• Initial phone screen call with Head of Strategy & Operations (30-45 mins)
• Take-home scenario-based case study and discussion with Care Expert (1 hour)
• A peer discussion with a member of the Care Team (30 mins)
• Final interview with a member of the senior leadership team (30-45 mins)

All interview stages can be facilitated remotely.

We welcome applications from all backgrounds and perspectives and we can offer interviews at times that suit you if you have caring responsibilities, or find it hard to take time off work. If you consider yourself to be disabled under the Equality Act 2010 and would like to discuss reasonable adjustments for any part of the interview process then please simply flag this within your application.